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Element BiosciencesField Service Engineer - Los Angeles
Element Biosciences develops high-performance genomics tools designed to improve global health through better biological understanding. The organization seeks a remote Field Service Engineer based in Los…
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About This Role
Element Biosciences develops high-performance genomics tools designed to improve global health through better biological understanding. The organization seeks a remote Field Service Engineer based in Los Angeles, California, to deliver technical support to customers throughout the Southwest region. This full-time, non-exempt position reports directly to the Senior Manager of Field Service Engineering. The role suits an experienced technical professional with a background in repairing, maintaining, and troubleshooting complex laboratory instruments…
Job Description
Element Biosciences develops high-performance genomics tools designed to improve global health through better biological understanding. The organization seeks a remote Field Service Engineer based in Los Angeles, California, to deliver technical support to customers throughout the Southwest region.
This full-time, non-exempt position reports directly to the Senior Manager of Field Service Engineering. The role suits an experienced technical professional with a background in repairing, maintaining, and troubleshooting complex laboratory instruments involving software, hardware, and chemistry. The successful candidate will manage customer relationships, handle spare parts logistics, and perform installations and upgrades on next-generation sequencing equipment.
The base salary compensation for this role ranges from USD 103,000 to USD 126,000 per year, determined by factors such as geographic location, qualifications, and experience. Additional offerings include stock options, a discretionary annual bonus, affordable health insurance plans, a 401(k) plan with company matching, and flexible paid time off. The position involves domestic travel of up to 80 percent and may require working flexible hours outside of standard business schedules to provide customer support.
Responsibilities
- Perform onsite installations, qualifications, upgrades, repairs, and preventative maintenance on next-generation sequencers
- Identify root causes and resolve product issues in the field
- Maintain professional and technically accurate communication during all customer interactions
- Manage spare parts processes including ordering, usage, returns, physical counts, and car stock
- Document all work accurately and promptly using service CRM software
- Lift and move boxes weighing up to 20 pounds frequently
- Provide customer support during non-regular business hours when necessary
Requirements
- Associate or Bachelor degree in engineering, physics, biology, chemistry, or a related field, or an equivalent combination of education and industry experience
- At least 3 years of relevant professional experience
- Ability to troubleshoot complex laboratory equipment involving software, hardware, and chemistry
- Experience servicing scientific instrumentation that features optics, fluid handling, and thermal systems
- Strong problem-solving, time management, organizational, and relationship-building skills
- Excellent verbal, written, and technical writing communication abilities
- Flexibility to handle domestic travel up to 80 percent of the time
- Availability to work flexible hours for non-standard customer support
Qualifications
- Experience with NGS sequencing instruments and sequencing run setup
- Experience participating in multiple full life-cycle product launches
- Familiarity with fluorescence microscopy
- Demonstrated account management skills
Core Skills
Benefits
- Base compensation between USD 103,000 and USD 126,000 per year
- Stock options
- Discretionary annual bonus
- Low-cost health insurance plans
- 401(k) plan with company match
- Flexible paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this job?
This position is remote and based in Los Angeles, California.
What is the salary range for the Field Service Engineer role?
The base compensation range is USD 103,000 to USD 126,000 per year, with final pay depending on geographic location, qualifications, and experience.
How much travel is required for this position?
The role requires domestic travel of up to 80 percent.
What benefits are provided by Element Biosciences?
Eligible employees receive stock options, a discretionary annual bonus, low-cost health insurance plans, a 401(k) with company match, and flexible paid time off.
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