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FormlabsField Service Engineer - UK Remote
Formlabs, a 3D printing firm whose equipment is used by more than 50,000 organizations worldwide, is hiring a Field Service Engineer covering the UK and Ireland.…
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About This Role
Formlabs, a 3D printing firm whose equipment is used by more than 50,000 organizations worldwide, is hiring a Field Service Engineer covering the UK and Ireland. The job data marks this full-time role as remote in the United Kingdom, but the posting describes extensive on-site work. The engineer is the main technical contact for customers across the region and expects to be on the road at least 80% of the…
Job Description
Formlabs, a 3D printing firm whose equipment is used by more than 50,000 organizations worldwide, is hiring a Field Service Engineer covering the UK and Ireland. The job data marks this full-time role as remote in the United Kingdom, but the posting describes extensive on-site work. The engineer is the main technical contact for customers across the region and expects to be on the road at least 80% of the time.
Day-to-day work focuses on the customer's on-site experience. Duties include installing, commissioning, and calibrating new 3D printers; running organized training for operators on machines, software, and routine upkeep; and showing products live to build confidence. The engineer also responds to urgent outages, sometimes on short notice, and carries out repairs. Annual preventive visits must be scheduled so warranty customers receive service within a target window of 90 days. Diagnosing electromechanical faults to fix them on the first visit is a key goal.
Administrative tasks include organizing a busy travel calendar covering flights, rail, lodging, and rental vehicles, filing expenses promptly, and logging installations, training events, and repairs in Salesforce. The company pays for travel time, and the job qualifies for overtime. The best fit has a strong electromechanical or hardware background and can explain technical topics in plain language. Candidates should live in London, Manchester, or Dublin, which the posting strongly prefers because of hub access. A valid category B driving license is required, and applicants need C1 to C2 English. Perks listed include company shares, a learning budget, a complimentary 3D print, and team events. No salary is stated.
Responsibilities
- Visit customer sites to set up, commission, and calibrate new 3D printers
- Lead structured onboarding sessions on machine operation, software, and basic upkeep
- Give live product demonstrations for customer teams
- Handle urgent downtime and carry out on-site repairs
- Schedule annual preventive maintenance so warranty customers are serviced within 90 days
- Diagnose electromechanical problems with the goal of single-visit fixes
- Log installations, training sessions, and repairs in Salesforce
Requirements
- Solid technical grounding in electromechanical or hardware systems
- Ability to teach others and describe complex ideas simply
- Willingness to spend at least 80% of working time on the road
- Capacity to manage a complicated travel itinerary and file expenses on time
- Valid category B driving license
- English proficiency at the C1 to C2 level
Qualifications
- German or French fluency
- Enthusiasm for 3D printing and new technologies
- Experience in fast-growing startup settings
Core Skills
Benefits
- Company equity shares
- Pay for traveling time
- Eligibility for overtime payment
- Learning and development budget
- Complimentary 3D print
- Team events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Field Service Engineer role remote?
The job data lists the role as remote in the United Kingdom, but the posting describes frequent on-site travel of 80% or more.
Where should applicants be based?
The posting says applicants based in London, Manchester, or Dublin are strongly preferred because of hub connectivity.
Is travel time paid and is overtime available?
The posting says travel time is paid and the position is eligible for overtime.
Is a driving license required?
Yes. A valid category B driving license is required for this position.
Is a salary stated?
The posting does not specify a salary.
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