Opportunity at
JumiaFirst Mile & Last Mile Manager - Jumia (Full Time)
Jumia operates a leading pan-African e-commerce platform that connects customers with online services while incorporating a proprietary logistics business known as Jumia Logistics and a digital…
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About This Role
Jumia operates a leading pan-African e-commerce platform that connects customers with online services while incorporating a proprietary logistics business known as Jumia Logistics and a digital payment platform called Jumia Pay. The organization employs over 3,000 workers and became the first African tech company listed on the New York Stock Exchange in April 2019. Jumia seeks a First Mile & Last Mile Manager to oversee pickup and delivery operations, lead…
Job Description
Jumia operates a leading pan-African e-commerce platform that connects customers with online services while incorporating a proprietary logistics business known as Jumia Logistics and a digital payment platform called Jumia Pay. The organization employs over 3,000 workers and became the first African tech company listed on the New York Stock Exchange in April 2019.
Jumia seeks a First Mile & Last Mile Manager to oversee pickup and delivery operations, lead operational teams, and drive performance across regional locations. This position suits professionals experienced in logistics management who can direct daily routing, monitor key performance indicators, and maintain adherence to safety regulations.
Selected candidates will collaborate with internal departments including customer service, procurement, and warehouse operations to streamline fulfillment processes. The position requires candidates to be based in Lagos, Oshogbo, or Owerri/Asaba, operating on-site as specified in the posting.
Responsibilities
- Manage and supervise pickup and delivery operators to guarantee punctual and accurate fulfillment
- Distribute daily routes and responsibilities based on operational priorities and customer demands
- Train and support staff members to improve productivity and task execution
- Evaluate worker performance regularly and provide constructive feedback
- Track metrics such as customer satisfaction, vehicle utilization, and on-time delivery rates, applying corrective measures when necessary
- Partner with procurement, warehouse, and customer service teams to streamline logistics workflows
- Enforce compliance with safety standards, company policies, and transportation regulations
- Keep detailed logs regarding delivery activities, driver performance, and vehicle upkeep
Requirements
- At least 5 years of professional experience in transportation, delivery services, or logistics operations
- Minimum of 2 years serving in a supervisory or leadership capacity
- Proficiency with technology tools and systems including GPS, route optimization software, tracking, and reporting applications
- Must be based in Lagos, Oshogbo, or Owerri/Asaba
Qualifications
- Bachelor degree in transportation, logistics, or a related discipline
Core Skills
Benefits
- Experience within an entrepreneurial and structured working atmosphere
- Chances to influence the expansion of the African e-commerce industry
- Collaboration with a professional and dynamic workforce
- Opportunities for personal and career development aimed at training future leaders
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
Candidates must be based in one of the following locations: Lagos, Oshogbo, or Owerri/Asaba.
What is the remote work policy for this role?
The source posting indicates that the remote status for this role is on-site.
What experience is required for this position?
Applicants need at least five years of experience in transportation, delivery services, or logistics operations, which must include a minimum of two years in a leadership or supervisory role.
Is a specific degree required?
A bachelor degree in transportation, logistics, or a related field is listed as a plus rather than a strict requirement.
What salary does Jumia offer for this position?
The salary for this role is not stated in the job posting.
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