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SupportYourApp(Fluent English) T3 Support Engineer (remote)
SupportYourApp is hiring a full-time T3 Support Engineer to work remotely. The role is for fluent English speakers and is part of a company that provides…
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About This Role
SupportYourApp is hiring a full-time T3 Support Engineer to work remotely. The role is for fluent English speakers and is part of a company that provides outsourced technical and customer support for software, mobile and hardware clients in many countries. The engineer takes issues escalated from first-line support, which usually involve backend systems, databases and integrations between systems, and works to find and resolve their root causes. The work includes…
Job Description
SupportYourApp is hiring a full-time T3 Support Engineer to work remotely. The role is for fluent English speakers and is part of a company that provides outsourced technical and customer support for software, mobile and hardware clients in many countries. The engineer takes issues escalated from first-line support, which usually involve backend systems, databases and integrations between systems, and works to find and resolve their root causes.
The work includes reproducing bugs across admin consoles, mobile apps and APIs, reviewing logs, error traces and metrics, running read-only queries against production databases, and making small, low-risk fixes such as configuration changes, data corrections or targeted code patches. The engineer escalates complex problems to the engineering team with clear notes, tracks incidents through to resolution and maintains internal runbooks and knowledge base articles.
The posting asks for English at least at C1 level, both spoken and written, and experience in technical support, site reliability or engineering. Strong SQL skills, working knowledge of PHP or JavaScript and TypeScript, and familiarity with AWS, Sentry and Grafana are expected. Candidates need a computer with at least 8 GB RAM plus an internet line of at least 45 Mbps down and 20 Mbps up. The schedule is fixed at Monday to Friday, 10:30 PM to 7 AM GMT+11, and pay is in US dollars. The posting says contractors may not receive every listed benefit, and the terms will be set out in any agreement. The internal job code is 487.
Responsibilities
- Look into and resolve problems passed up from first-line support across backend systems, databases and integrations
- Recreate defects seen in admin panels, mobile applications and server APIs
- Review logs, traces of errors and metric data to pin down root causes
- Run read-only queries against production databases to check data-related issues
- Apply minor, low-risk repairs such as config edits, data fixes and narrow code changes
- Pass hard cases to the engineering team with thorough notes
- Keep internal runbooks and knowledge base articles current and growing
Requirements
- English at least at C1 level, spoken and written
- Background in technical support, site reliability or engineering, with sharp troubleshooting and code-reading ability
- Proven customer-facing experience in technical or customer support
- Skilled at SQL, including work with large relational databases in production
- Clear, simple explanations of technical topics for customers
- Practical knowledge of PHP, JavaScript or TypeScript
- Familiarity with AWS, including logs, services and secrets management
- Hands-on use of Sentry-style error trackers and Grafana-style dashboards
- A computer with at least 8 GB RAM plus an internet line of at least 45 Mbps down and 20 Mbps up
Qualifications
- Experience supporting a mobile app, such as one built with React Native
- Some exposure to debugging GraphQL and REST services
- Experience with analytical or columnar databases such as ClickHouse or BigQuery
- Background in a monolith-plus-services architecture
Core Skills
Benefits
- Fixed schedule, Monday to Friday, 10:30 PM to 7 AM GMT+11
- Option to work fully remotely from the EU
- Compensation paid in US dollars
- Referral rewards
- Internal health policy and a focus on work-life balance
- No time-tracking requirement
- Leadership focused on long-term development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the working schedule?
The schedule is fixed at Monday to Friday, 10:30 PM to 7 AM GMT+11.
What English level is needed?
At least C1 level, both spoken and written, according to the posting.
How is the role paid?
Compensation is in US dollars. The posting says the exact terms depend on the engagement and may differ for independent contractors.
What equipment is required?
A computer with at least 8 GB RAM plus an internet line of at least 45 Mbps down and 20 Mbps up.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.