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Root GlobalFreelance Customer Success Manager – Slovenian-Speaking
Root Global is seeking a freelance, remote Customer Success Manager who speaks Slovenian to support its software platform on a project basis. Root Global develops enterprise…
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About This Role
Root Global is seeking a freelance, remote Customer Success Manager who speaks Slovenian to support its software platform on a project basis. Root Global develops enterprise software designed to assist companies within the food system in achieving Net Zero emissions. The company has raised more than 10 million euros in its first two years and works with major food and beverage players in Europe. This is a freelance role with…
Job Description
Root Global is seeking a freelance, remote Customer Success Manager who speaks Slovenian to support its software platform on a project basis. Root Global develops enterprise software designed to assist companies within the food system in achieving Net Zero emissions. The company has raised more than 10 million euros in its first two years and works with major food and beverage players in Europe.
This is a freelance role with low and irregular hours, making it ideal for individuals with other commitments seeking flexible work within the sustainability sector. Tasks are assigned as needed following an initial onboarding phase. Responsibilities focus on guiding Slovenian-speaking users, primarily agricultural stakeholders, through the platform and helping them navigate its features during active phases.
The internal working language is English, and German skills are considered beneficial. Candidates do not need prior experience in the climate sector, as the company helps team members develop expertise.
Responsibilities
- Run virtual training sessions with Slovenian-speaking users to guide them through onboarding, reporting features, and data collection workflows
- Assist customer projects throughout active data collection by answering questions, maintaining data quality, and encouraging completion
- Serve as a dependable point of contact for Slovenian-speaking agricultural stakeholders to help them utilize the platform
- Report risks and opportunities such as churn indicators, user engagement trends, and product feedback to the internal Customer Success team
Requirements
- Native-level written and spoken Slovenian
- Professional proficiency in English
- Experience in customer-facing operations, customer success, or account management, preferably within a B2B SaaS setting
- Ability to deliver virtual training via webinars, screen-sharing sessions, and workshops
- Self-organized, reliable, and capable of working independently with minimal oversight
Qualifications
- Familiarity with agricultural supply chains, sustainability, or carbon accounting
- Experience using survey or assessment tools or data collection platforms
- Knowledge of German
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a full-time position?
No, this is a freelance, project-based role with low and irregular hours.
What are the language requirements for this role?
Native-level Slovenian is a hard requirement, along with professional proficiency in English. Knowledge of German is beneficial.
Is prior climate experience required?
No previous experience in the climate space is necessary.
What is the location or remote policy?
The role is remote.
What salary does this position offer?
The salary is not specified in the posting.
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