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M3 USAFreelance Interview Host - Polish, Thai and Asian languages (Remote)
M3 USA, a global provider of digital solutions for the healthcare, life sciences, and pharmaceutical sectors, is seeking a Freelance Interview Host. This remote position focuses…
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About this role
Freelance Interview Host - Polish, Thai and Asian languages (Remote) at M3 USA is a freelance role. Work arrangement: Remote. Location: Not specified. No salary is shown in this listing. It was posted on Oct 29, 2026. This listing is paused and not taking applications at the moment.
Job Description
M3 USA, a global provider of digital solutions for the healthcare, life sciences, and pharmaceutical sectors, is seeking a Freelance Interview Host. This remote position focuses on supporting qualitative market research studies by managing daily calls through platforms like QualStage to ensure projects finish on schedule.
The role suits individuals with strong customer support backgrounds and multilingual capabilities in Polish, Thai, or other Asian languages. Key duties involve troubleshooting technical problems for users, getting respondents ready for scheduled interviews, assisting with moderator and interpreter training, and reporting technical challenges to the product and engineering teams. Operating hours run from 03:00 to 20:00 EST.
Responsibilities
- Serve as the primary technical support contact for internal and external platform users
- Evaluate user technical proficiency to deliver prompt and appropriate assistance
- Prepare respondents to join scheduled remote interviews punctually
- Initiate scheduled interviews and offer troubleshooting help when needed
- Assist with moderator and interpreter training before projects launch
- Report technical issues to the QualStage Product Owner and Engineering team
- Record technical problems and their resolutions to assist customers and refine internal workflows
- Maintain up-to-date knowledge of product features and enhancements to provide internal technical guidance
Requirements
- Multilingual proficiency in at least one of the following: Polish, Thai, or Asian languages
- Familiarity with Windows and Apple operating systems and software suites
- Knowledge of internet browsers including Chrome, Firefox, Microsoft Edge, and Safari
- Proficiency with Apple and Android mobile devices
- Ability to collaborate within a team environment
- Exceptional written and verbal communication skills with strong interpersonal abilities
- Skill in explaining technical instructions in a friendly and simple manner
- Analytical and problem-solving capabilities to resolve issues proactively and quickly
- Self-motivation with strong time management, organization, and self-discipline
Qualifications
- Bachelor degree or equivalent work experience
- Prior experience assisting customers with qualitative online platforms
- Previous customer service or call center experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the role is remote.
What employment type is this role?
This is a freelance position.
What are the operating hours for this job?
The operating hours are between 03:00 and 20:00 EST.
What languages are required?
Candidates must be multilingual in at least one of the following: Polish, Thai, or Asian languages.
What is the salary for this position?
The salary is not specified in the job posting.
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