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Econet Wireless ZimbabweGeneral Manager – Customer Experience
Econet Wireless Zimbabwe seeks a General Manager - Customer Experience to lead a strategic initiative that transforms service delivery into a distinct market advantage. This role…
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About This Role
Econet Wireless Zimbabwe seeks a General Manager - Customer Experience to lead a strategic initiative that transforms service delivery into a distinct market advantage. This role centers on boosting customer loyalty, accelerating product adoption, and increasing revenue streams through every available channel. The position is suited for an experienced senior leader who combines deep technical and data literacy with a proven history of managing large-scale telesales, contact center, and customer…
Job Description
Econet Wireless Zimbabwe seeks a General Manager - Customer Experience to lead a strategic initiative that transforms service delivery into a distinct market advantage. This role centers on boosting customer loyalty, accelerating product adoption, and increasing revenue streams through every available channel.
The position is suited for an experienced senior leader who combines deep technical and data literacy with a proven history of managing large-scale telesales, contact center, and customer service operations. The incoming professional will direct strategic planning, oversee financial budgets, and collaborate closely with data scientists and engineers.
EcoCash operates as an equal opportunity employer dedicated to maintaining an inclusive and diverse working environment. Qualified applicants are invited to submit their curriculum vitae before the listed deadline.
Responsibilities
- Head the overarching customer experience strategy to generate a competitive market advantage
- Encourage revenue expansion, customer loyalty, and product adoption across every channel
- Direct extensive customer service, contact center, and telesales functions
- Manage strategic planning, financial budgets, leadership duties, and stakeholder relationships
Requirements
- Hold a Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science/Statistics, Marketing, Business Studies, or an equivalent field
- Bring 8 to 10 years of professional background within a customer management setting
- Possess at least 2 years of experience working in senior management
- Demonstrate a background of managing extensive contact center, telesales, and customer service operations
- Exhibit technical and data literacy including the capacity to interrogate data, evaluate analytics, and communicate with data scientists and engineers
Qualifications
- Obtain a postgraduate degree such as an MBA focusing on technology management, analytics, or digital areas
- Obtain an MSc in areas such as Data Science, Business Analytics, Information Systems, Technology/Innovation Management, or Digital Transformation
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The position is based in Harare.
What is the employment type?
The employment type is full-time.
What is the remote work policy?
The posting does not specify whether the role is remote, hybrid, or on-site.
What is the application deadline?
Applications must be submitted by 18 November 2026.
How can I apply?
Interested candidates should send their CV to the email address provided in the listing.
Sample Interview Questions
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