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DocplannerGlobal Project Manager - Customer Success PMS (Clinics/Enterprises)
Docplanner operates a major global healthcare platform connecting millions of patients with thousands of medical professionals across numerous countries through digital marketplaces, SaaS applications, and AI…
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About this role
Global Project Manager - Customer Success PMS (Clinics/Enterprises) at Docplanner is a full-time role. Work arrangement: Remote. Location: Applicants in Spain only. No salary is shown in this listing. It was posted on Oct 2, 2026. This listing is paused and not taking applications at the moment.
Job Description
Docplanner operates a major global healthcare platform connecting millions of patients with thousands of medical professionals across numerous countries through digital marketplaces, SaaS applications, and AI utilities. The organization is currently hiring a Global Project Manager to oversee Practice Management System (PMS) operations within the Customer Success division, focusing on clinic and enterprise clients.
This position sits at the intersection of operational strategy, special projects, and customer success across various acquired and integrated software solutions such as Feegow, Clinic Cloud, GIPO, and MyDr. The incoming professional will establish structured frameworks for customer onboarding, engagement, and retention while working to minimize avoidable customer churn.
Suitable candidates are hands-on, resourceful practitioners who excel in ambiguous environments and can effectively bridge the gap between global goals and local market execution. This on-site role requires navigating complex stakeholder networks spanning product teams, local leadership, and business intelligence departments.
Responsibilities
- Manage and improve the customer success operating model for PMS products across all active markets
- Revamp the client onboarding process by adapting regional templates for wider rollout
- Direct early-churn initiatives utilizing a tiered touchpoint model and moving from manual tasks to CRM automation
- Establish performance indicators, data dashboards, and cohort tracking for onboarding quality and retention metrics
- Standardize local team governance and operating methods to ensure a consistent global approach
- Translate high-level product goals into actionable local tasks while communicating regional realities back to leadership
- Monitor project spending and proactively flag operational risks
- Contribute to broader strategic projects within the Clinics and Enterprise Customer Success department
Requirements
- Demonstrated background in project management, program management, customer success, or operational roles within a multi-product or multi-market organization
- Familiarity with core customer success topics including onboarding, retention, churn prevention, and customer journeys
- Proficiency in working with data to define key performance indicators and translate business requirements into reporting dashboards
- Experience operating within global and local business models, bridging high-level priorities with regional execution
- Practical background using CRM platforms such as Salesforce or HubSpot
- Fluent English language skills
- Legal right to work in the country of residence or job location without visa sponsorship
Qualifications
- Prior exposure to SaaS, healthcare, or business-to-business operations, with experience across multiple sectors viewed as an advantage
- Fluency in Spanish or Portuguese
Core Skills
Benefits
- Healthcare insurance coverage
- Wellness options including gym memberships and mental health resources
- Paid time off for vacations, birthdays, and personal days
- Local perks such as meal vouchers, transport allowances, or extended parental leave
- Professional development opportunities through internal mobility and cross-functional projects
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this job?
The posting specifies that the role is on-site. Employees can work from any of the company hubs located in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, or Bologna.
What salary does this position offer?
The source posting does not specify the salary for this role.
What are the language requirements for applicants?
Fluent English is mandatory for the position. Additionally, knowing Spanish or Portuguese is considered a strong plus.
Does the company provide visa sponsorship?
No, visa sponsorship is not available for this position. Applicants must already possess the legal right to work in their country of residence or the job location.
What does the hiring process involve?
The recruitment process generally includes an initial introductory chat with a talent partner, a SHL numerical reasoning assessment through TestGorilla, an interview with the hiring manager, a take-home business case assignment followed by a collaborative discussion, an optional final interview with a peer, and finally references and an offer.
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