Remote opportunity at
COLLETTE TRAVEL SERVICE INCGroup Specialist
Collette Travel Service Inc is looking for a Group Specialist to join its Client Care Center in a remote capacity. As North America's longest-running tour operator,…
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About This Role
Collette Travel Service Inc is looking for a Group Specialist to join its Client Care Center in a remote capacity. As North America's longest-running tour operator, the family-owned enterprise focuses on creating immersive travel experiences and helping individuals fulfill their travel goals. In this position, the team member functions as the primary point of contact for the travel professional group client base. The individual acts as a liaison to support…
Job Description
Collette Travel Service Inc is looking for a Group Specialist to join its Client Care Center in a remote capacity. As North America's longest-running tour operator, the family-owned enterprise focuses on creating immersive travel experiences and helping individuals fulfill their travel goals. In this position, the team member functions as the primary point of contact for the travel professional group client base. The individual acts as a liaison to support existing accounts, aiming to drive revenue growth and exceed territorial sales targets through inbound and outbound communications.
The role suits a person who enjoys interacting with others and can deliver prompt, thorough, and accurate service. Key daily duties involve managing promotional and deposit calls, handling flight schedules, conducting account audits, and collaborating closely with Business Development Managers. The ideal candidate maintains deep knowledge of company offerings and applies consultative selling strategies to close group business while resolving client complaints professionally.
Compensation for this full-time position ranges from $19.59 to $22.00 per hour. Collette provides comprehensive health coverage, retirement matching, paid time off including birthdays and volunteer hours, parental and bereavement leave, tuition reimbursement, and exclusive travel perks.
Responsibilities
- Serve as the main contact for travel professional group clients via inbound and outbound phone interactions
- Drive revenue growth and account retention by analyzing existing bookings, upgrades, and future travel needs
- Handle customer touchpoints such as promotional calls, deposit due notifications, flight schedule updates, and hometown pick-up arrangements
- Partner with Business Development Managers and internal teams to support new and existing orders
- Review account fliers, presentations, air schedules, tour manager requests, and loyalty programs
- Address and resolve customer complaints proactively and manage group block audits
Requirements
- Demonstrate strong verbal, written, and interpersonal communication abilities
- Apply consultative selling and negotiation techniques with a strong motivation for sales
- Work effectively in a fast-paced environment while managing time and schedules efficiently
- Possess solid computer proficiency, including CRM tools, Microsoft Excel, Outlook, and Word
- Adapt communication styles to suit diverse member personalities
Qualifications
- Hold a Bachelor's Degree
- Speak bilingual languages
Core Skills
Benefits
- Medical, dental, and vision health coverage
- Peloton One Membership
- Generous paid time off, paid holidays, and paid birthday time
- Paid volunteer time
- 401(k) retirement plan with company match
- Paid parental leave and paid bereavement leave
- Employee Assistance Program access
- Tuition reimbursement
- Exclusive travel discounts and incentives
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly designates this as a remote role.
What is the pay rate for the Group Specialist?
The compensation ranges between $19.59 and $22.00 per hour.
What educational background is preferred?
A Bachelor's Degree is preferred for this position, though bilingual speaking skills are also listed as a plus.
Sample Interview Questions
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