Remote opportunity at
ExtendGTM Strategy & Program Manager
Extend is hiring a remote GTM Strategy & Program Manager to join its team on a full-time basis. Extend operates in downtown San Francisco and offers…
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About This Role
Extend is hiring a remote GTM Strategy & Program Manager to join its team on a full-time basis. Extend operates in downtown San Francisco and offers automated fulfillment, returns management, customer service solutions, shipping protection, and product protection combined with fraud detection to more than 1,000 retail merchant partners across industries such as apparel, cosmetics, furniture, and consumer electronics. This position suits a professional with a numbers-first mindset who can…
Job Description
Extend is hiring a remote GTM Strategy & Program Manager to join its team on a full-time basis. Extend operates in downtown San Francisco and offers automated fulfillment, returns management, customer service solutions, shipping protection, and product protection combined with fraud detection to more than 1,000 retail merchant partners across industries such as apparel, cosmetics, furniture, and consumer electronics.
This position suits a professional with a numbers-first mindset who can synthesize merchant feedback, win-loss data, and market signals into prioritized product initiatives. The role involves managing projects from concept to launch, building financial and margin business cases, partnering with growth and sales teams, and enabling vertical pods with training and playbooks. Candidates must be comfortable presenting to leadership and executive teams, driving cross-functional accountability, and independently digging into data or contracts to find answers.
The expected annual base salary for this position ranges from $125,000 to $135,000, determined based on factors including relevant skills, knowledge, and experience. Extend does not offer immigration-related sponsorship for this role.
Responsibilities
- Manage the merchant feedback loop by running a regular cadence with analytics, growth, and sales to identify feature and product needs based on performance data and win-loss reasons.
- Formulate business cases demonstrating revenue and margin impact to secure new merchants and grow existing partnerships.
- Translate partner requests into scalable solutions and program offerings across retail verticals rather than custom one-off builds.
- Develop project plans by defining timelines, scopes, owners, and milestones while proactively managing risks and deadlines.
- Maintain a deep understanding of features from requirement stages through launch to explain their functionality, limits, and target users.
- Equip vertical pods with playbooks, talk tracks, and training for new features and monitor adoption post-launch.
- Pitch new concepts to executives, leadership, and cross-functional partners using data-backed recommendations.
- Investigate unresolved questions independently by reviewing market conditions, data, or contracts to provide actionable recommendations.
Requirements
- 5+ years of relevant experience in Business Operations, Go-To-Market Strategy, or a similar cross-functional environment at a fast-paced technology company.
- Demonstrated commercial results from taking initiatives through the complete lifecycle from partner or customer need to build, launch, and enablement.
- Project management capability to run parallel initiatives, establish realistic plans, and maintain cross-functional deadlines.
- Executive presence to present ideas early and often to leadership and defend data-driven recommendations.
- Advanced Excel proficiency and strong analytical skills to size opportunities and build models.
- Relentless curiosity and an AI-native working style utilizing tools like Claude for research and analysis.
Qualifications
- Experience using SQL or BI tools.
- Background working in retail, finance, or consulting.
- Exposure to underwriting concepts including loss ratio, severity, and frequency.
Core Skills
Benefits
- Competitive salary based on experience
- Full medical, dental, and vision benefits
- Early-stage startup stock
- Generous and flexible paid time off policy
- 401(k) plan with financial guidance provided by Morgan Stanley
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the salary range for this role?
The expected base salary range is USD 125,000 to 135,000 per year, with individual pay determined by factors like experience, knowledge, and skills.
Does Extend offer visa sponsorship?
No, Extend does not provide immigration-related sponsorship for this position.
What kind of background is required?
Candidates must have five or more years of experience in Go-To-Market strategy, BizOps, or a similar cross-functional tech role, along with advanced Excel skills and project management experience.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.