Remote opportunity at
StordHead of Carrier Management - Europe
Stord is seeking a remote Head of Carrier Management - Europe to optimize its global transportation network, with a specific focus on the UK and European…
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About This Role
Stord is seeking a remote Head of Carrier Management - Europe to optimize its global transportation network, with a specific focus on the UK and European footprint. Stord provides commerce-enablement technology and high-volume fulfillment services, helping brands compete through software and logistics. In this role, the candidate will shape the regional parcel carrier strategy, oversee pricing and margin health for EMEA shipping products, and serve as a subject matter expert…
Job Description
Stord is seeking a remote Head of Carrier Management - Europe to optimize its global transportation network, with a specific focus on the UK and European footprint. Stord provides commerce-enablement technology and high-volume fulfillment services, helping brands compete through software and logistics.
In this role, the candidate will shape the regional parcel carrier strategy, oversee pricing and margin health for EMEA shipping products, and serve as a subject matter expert on regional tax and compliance matters such as VAT, IOSS, and EORI. The position involves designing networks, managing carrier performance and service level agreements, resolving day-to-day operational escalations, and collaborating cross-functionally with finance, operations, and customer experience teams to improve key metrics like on-time delivery and cost-per-package.
Responsibilities
- Develop and evolve a comprehensive parcel carrier strategy for European fulfillment centers
- Analyze spend patterns and forecast demand to recommend domestic and international shipping strategies
- Control pricing and margins by tracking costs from carrier invoice through customer billing
- Monitor carrier surcharges and maintain accurate pass-through logic to protect company margins
- Act as the internal subject matter expert for UK and EU tax and compliance
- Assist sales and solutions teams in high-stakes prospect meetings regarding cross-border shipping hurdles
- Serve as the primary escalation point for daily carrier issues such as missed pickups and capacity constraints
- Hold carriers accountable for service failures through performance monitoring and regular business reviews
- Author and maintain standard operating procedures linking fulfillment centers with carrier operations
- Oversee intra-EU shipping and non-EU lanes to ensure seamless customs and transit execution
- Partner with finance, operations, and customer experience to align logistics strategies with business goals
- Track and improve key performance indicators including on-time delivery, speed, and cost-per-package
- Analyze shipping data using SQL and business intelligence tools to generate leadership insights
Requirements
- Minimum of 5 years of experience in logistics, transportation, or supply chain operations
- Proven track record working within the European parcel market
- Practical experience in managing relationships and negotiations with major European carriers
- Advanced Excel skills
- Proficiency in business intelligence tools such as Omni, Tableau, Power BI, or Looker
- Strong proficiency with artificial intelligence tools such as Claude
- Experience working within warehouse management, transportation management, or enterprise resource planning systems
- Professional fluency in English
Qualifications
- Proficiency in additional European Union languages
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote status of this role?
The position is remote.
What experience is required for this position?
Candidates must have at least 5 years of experience in logistics, transportation, or supply chain operations with a proven track record in the European parcel market.
What is the salary for this role?
The salary is not specified in the job posting.
Sample Interview Questions
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