Remote opportunity at
WunderkindHead of Client Partnerships
Wunderkind is hiring a remote Head of Client Partnerships to manage post-sale client relationships, renewals, and expansion across the entire US portfolio. This leadership position directs…
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About This Role
Wunderkind is hiring a remote Head of Client Partnerships to manage post-sale client relationships, renewals, and expansion across the entire US portfolio. This leadership position directs a team of five to six Client Partners supporting retail and eCommerce brands. Rather than traditional SaaS account management, the role centers on combining software products with campaign strategy and services work. The successful candidate will act as an executive sponsor for major accounts,…
Job Description
Wunderkind is hiring a remote Head of Client Partnerships to manage post-sale client relationships, renewals, and expansion across the entire US portfolio. This leadership position directs a team of five to six Client Partners supporting retail and eCommerce brands. Rather than traditional SaaS account management, the role centers on combining software products with campaign strategy and services work. The successful candidate will act as an executive sponsor for major accounts, partner with C-suite and senior marketing leaders, and collaborate closely with Customer Success, Sales, Finance, Product, and the CEO.
Key duties involve owning the financial forecast for renewals and expansion, hiring and coaching team members, front-ending critical client relationships, and resolving escalations. Within the first 90 days, the appointee will connect with decision-makers at all Strategic and Enterprise accounts, assess renewal risks, and fill open team positions. By the end of the first year, the team is expected to achieve retention and growth targets, establish trusted advisory relationships with clients, and build dependable account plans.
Responsibilities
- Own the financial forecast and accountability for renewals and expansion across the entire US book of business
- Hire, coach, and manage a team of five to six Client Partners across Strategic, Enterprise, and Associate tiers
- Serve as the executive sponsor and face of the organization for major accounts and C-suite client leaders
- Collaborate with Customer Success and Professional Services to maintain tight alignment between delivery and commercial plans
- Partner with RevOps, Finance, Product, and Sales to handle forecasts, contract hygiene, product feedback, and handoffs
- Lead escalation management for distressed client relationships, determining necessary interventions
Requirements
- Over 10 years of client-facing experience in digital advertising, performance marketing, or martech with retail and eCommerce clients
- Several years of leadership experience managing a quota-carrying team responsible for renewals and expansion with a proven track record
- Established relationships with brand and retailer marketing and eCommerce decision-makers
- Demonstrated experience selling or leading teams that sold software and services combinations, including scoping and price negotiation
- Ability to analyze client results, understand business needs, and propose tailored product and services solutions
- Familiarity with onsite marketing programs, email, SMS, and the ESP and CDP landscape
- Comfort managing financial forecasts and defending them to a CFO
Qualifications
- Background on the agency or consulting side managing relationships and account growth
- Product experience or sufficient exposure to product teams to translate client requirements for product managers
- Experience building a team or function rather than only inheriting one
- Experience navigating company transitions involving changes to coverage models, pricing, or products
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting specifies that the location is remote.
What is the salary range for the Head of Client Partnerships?
The base salary range is USD 215,000 to 260,000 per year, with actual compensation varying based on individual factors like experience and location.
What is the employment type?
The posting lists the employment type as full-time.
What experience is required for this position?
Candidates must have 10+ years in client-facing roles within martech, performance marketing, or digital advertising with retail and eCommerce clients, alongside several years leading a quota-carrying team.
Sample Interview Questions
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