Opportunity at
FairMoneyHead of Collections - Strategy & Analytics
FairMoney is seeking a Head of Collections - Strategy & Analytics to lead financial recovery efforts for a pioneering mobile banking institution. Founded in 2017 and…
Career Tools
About This Role
FairMoney is seeking a Head of Collections - Strategy & Analytics to lead financial recovery efforts for a pioneering mobile banking institution. Founded in 2017 and backed by global investors such as Tiger Global, DST, and Flourish Ventures, FairMoney develops mobile banking and point-of-sale solutions for emerging markets, currently operating primarily in Nigeria. The company supports a multicultural team representing over 27 nationalities and offers a comprehensive suite of financial…
Job Description
FairMoney is seeking a Head of Collections - Strategy & Analytics to lead financial recovery efforts for a pioneering mobile banking institution. Founded in 2017 and backed by global investors such as Tiger Global, DST, and Flourish Ventures, FairMoney develops mobile banking and point-of-sale solutions for emerging markets, currently operating primarily in Nigeria. The company supports a multicultural team representing over 27 nationalities and offers a comprehensive suite of financial products including current accounts, savings, debit cards, and microcredit applications.
In this role, the professional will assume full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics. This position suits an experienced leader who can design multi-horizon collections strategies, utilize data-driven decision making, and collaborate across departments like Risk, Product, Tech, and Customer Experience. The successful candidate will stabilize and diagnose performance issues during the first ninety days, followed by delivering measurable improvements and implementing segmentation-driven treatment strategies within the first six months.
Responsibilities
- Take full ownership of cash collected, arrears, roll-rates, PAR/NPL, and recovery economics.
- Design and execute a multi-horizon collections strategy encompassing short-term cash optimization, mid-term recovery improvement, and long-term customer behavior change.
- Partner with Risk and Data Science to drive roll-rate optimization, behavioural analytics, treatment effectiveness measurement, and unit economics.
- Build a high-calibre leadership bench, upgrade talent where required, and develop leaders within the collections team.
- Influence Product, Risk, Tech, and CX teams to improve downstream collections performance and reduce escalations.
- Implement segmentation-driven treatment strategies and experimentation frameworks at scale.
Requirements
- Minimum of 8 years of proven experience in Collections with strong leadership experience.
- Senior leadership experience in collections within lending, fintech, or credit-led businesses.
- Proven track record of turning around or materially improving collections performance.
- Experience operating in data-rich, fast-moving environments.
- Willingness to spend at least one week per month in Nigeria.
Qualifications
- Minimum of a first degree in any related field of study.
Core Skills
Benefits
- 25 days paid vacation, sick leave, and public holidays provided to B2B contractors.
- Remote work arrangement requiring significant timezone overlap with CET.
- Training and development budget.
- Paid company business trips.
- Relocation allowance.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The posting states the position is remote provided the candidate's timezone has significant overlap with CET, though applicants must also be willing to spend at least one week per month in Nigeria.
What are the core experience requirements for the Head of Collections position?
Candidates must hold a first degree in a related field, possess a minimum of 8 years of collections experience with strong leadership background, and have senior leadership experience in credit-led, fintech, or lending businesses.
What benefits are included with this position?
B2B contractors receive 25 days of paid vacation along with sick and public holidays, a training and development budget, paid company business trips, and a relocation allowance.
What does the recruitment process involve?
The hiring process consists of a screening interview with the Talent Acquisition team, a technical interview with the Global Head of Operations, a business case study, and a final interview with the Chief Credit Officer.
Is the salary specified in the job posting?
No, the compensation and salary details are not specified in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.