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Hybrid opportunity at
Version 1Head of Oracle Service Delivery Management
Version 1 seeks a seasoned service management professional to direct its Enterprise Applications ASPIRE Managed Services function. In this leadership capacity, you will oversee a team…
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About this role
Head of Oracle Service Delivery Management at Version 1 is a full-time role. Work arrangement: Hybrid. Location: Not specified. No salary is shown in this listing. It was posted on Sep 30, 2026. This listing is paused and not taking applications at the moment.
Job Description
Version 1 seeks a seasoned service management professional to direct its Enterprise Applications ASPIRE Managed Services function. In this leadership capacity, you will oversee a team of Service Delivery Managers, steer service strategy, and cultivate client satisfaction across a portfolio of key accounts. You will act as a trusted advisor to senior stakeholders, guiding clients utilizing Oracle SaaS, E-Business Suite, JD Edwards, and PeopleSoft environments to extract maximum value from their technology investments.
The employer operates as a prominent digital consultancy and top-tier Oracle partner with more than 3,800 staff members and revenues surpassing €347m/£302m. The firm delivers end-to-end managed services, advisory, implementation, and cloud infrastructure support to prominent enterprises across the UK and Ireland. This position suits an experienced leader who blends commercial acumen, stakeholder engagement capability, and operational governance expertise.
Team members collaborate within a hybrid delivery model that requires occasional travel to a local hub office. Professionals joining the organization gain access to a dedicated professional development budget, leadership programs, and structured career reviews.
Responsibilities
- Lead and mentor a team of Service Delivery Managers
- Maintain high levels of customer retention, satisfaction, and account outcomes
- Define and adapt the service management strategy for Enterprise Applications Managed Services
- Engage senior client stakeholders as a trusted advisor
- Oversee operational performance, governance, and service excellence across the practice
- Champion continuous service improvement, automation, and innovation initiatives
- Collaborate with Sales and Delivery units to spot growth avenues and expand account value
- Contribute to bids, contract renewals, and service transitions
- Manage commercial performance, forecast precision, and overall profitability
Requirements
- Experience leading teams within a managed services environment
- Demonstrated history of driving strong customer outcomes
- People leadership and team development capabilities
- Stakeholder and customer relationship management abilities
- Commercial awareness covering revenue management, forecasting, and profitability
- Background operating within Enterprise Applications Managed Services settings
- Familiarity with Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or comparable enterprise platforms
- Familiarity with structured governance and service management frameworks
Qualifications
- ITIL certification
Core Skills
Benefits
- Quarterly performance-related profit share
- Hybrid and remote working flexibility
- Pension scheme
- Private healthcare
- Life assurance cover
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The source posting specifies full-time employment.
What is the location and remote work policy?
The role utilizes a hybrid working model combining remote delivery with occasional travel to the nearest base office.
What salary does this position offer?
The salary is not stated in the job posting.
Are certifications required for this position?
An ITIL certification is noted as desirable rather than strictly mandatory.
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