Remote opportunity at
refurbedHead of Product - Trust & Compliance (f/m/x) - remote
refurbed operates as a remote-first marketplace for refurbished goods, expanding across 23 European countries since its founding in 2017. The company focuses on making sustainable consumption…
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About This Role
refurbed operates as a remote-first marketplace for refurbished goods, expanding across 23 European countries since its founding in 2017. The company focuses on making sustainable consumption accessible by helping buyers save money on electronics and appliances while cutting carbon dioxide emissions. Operating with a high-performance culture, refurbed is looking for a Head of Product for Trust and Compliance to lead teams focused on customer confidence, delivery, returns, customer success, and…
Job Description
refurbed operates as a remote-first marketplace for refurbished goods, expanding across 23 European countries since its founding in 2017. The company focuses on making sustainable consumption accessible by helping buyers save money on electronics and appliances while cutting carbon dioxide emissions. Operating with a high-performance culture, refurbed is looking for a Head of Product for Trust and Compliance to lead teams focused on customer confidence, delivery, returns, customer success, and compliance.
In this leadership role, the successful candidate will steer the product vision and strategy while managing and mentoring product managers and designers. Reporting to the VP of Product, the Head of Product will partner closely with engineering, legal, finance, operations, and customer service teams to build scalable systems, seamless post-purchase journeys, and reliable compliance controls. This position requires someone who can connect customer needs with business and operational requirements to make trust an integral part of the marketplace.
The role is open to individuals based in Europe, including the United Kingdom, who possess a valid work authorization. Candidates will enjoy a flexible work environment with the freedom to work remotely or utilize company headquarters in Vienna, alongside access to learning budgets, mental health sessions through Likeminded, and regular team events.
Responsibilities
- Formulate and drive the product strategy and vision for the Trust and Compliance domain
- Coach and develop product managers and design capabilities within the squads
- Oversee post-purchase product areas including delivery, returns, refunds, and support
- Collaborate with customer service and operations teams to establish scalable service capabilities and minimize recurring issues
- Integrate regulatory requirements into dependable customer experiences and system controls alongside legal partners
- Balance trade-offs between customer trust, service quality, financial risk, and delivery speed
- Drive cross-functional alignment across product, engineering, operations, finance, and legal teams
- Combine user research, data analysis, and operational feedback to identify valuable problem areas
Requirements
- At least 8 years of product management experience
- Minimum 2 years of direct experience managing and developing product managers across multiple squads
- Proven track record of defining product direction in complex areas spanning user experiences, internal systems, and operations
- Demonstrated delivery of measurable improvements in domains like post-purchase journeys, customer service, payments, risk, or compliance
- Ability to coach experienced individual contributors, deliver direct feedback, and delegate ownership
- Strong product and UX judgment to simplify complex requirements
- Analytical capability to connect operational performance, customer outcomes, and business impact
- Technical fluency to discuss integrations, data quality, trade-offs, and failure modes with engineering teams
- Right to work in Europe or the United Kingdom
Qualifications
- Background in marketplace or e-commerce industries
- Experience working alongside legal, finance, or risk specialists
Core Skills
Benefits
- Departmental learning budget for courses, conferences, and skill development
- Private mental health and personal growth sessions through Likeminded
- Internal workshops to support cross-departmental collaboration
- Full location flexibility within a remote-first setup or optional access to the Vienna headquarters
- Company office weeks hosted three times a year featuring team-building events and workshops
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote role?
Yes, refurbed operates as a remote-first company, though employees can also choose to work from the office in Vienna.
What is the employment type?
The posting lists the employment type as full-time.
Who is eligible to apply for this position?
The role is open exclusively to candidates based in Europe, including the UK, who have a valid right to work.
What salary does this position offer?
The job posting does not specify a salary.
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