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MeeshoHead (Senior Manager) - Industrial Relations
Meesho is seeking a Head of Industrial Relations for its Security and Investigations function within the Fulfilment and Experience network. This network powers an e-commerce platform…
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About This Role
Meesho is seeking a Head of Industrial Relations for its Security and Investigations function within the Fulfilment and Experience network. This network powers an e-commerce platform that serves over 100 million monthly active users through distributed logistics, sort centers, and last-mile operations. The position focuses on shaping and overseeing a national workforce-relations framework to maintain stability, compliance, and dispute prevention across multiple states and facilities. This role suits professionals with…
Job Description
Meesho is seeking a Head of Industrial Relations for its Security and Investigations function within the Fulfilment and Experience network. This network powers an e-commerce platform that serves over 100 million monthly active users through distributed logistics, sort centers, and last-mile operations. The position focuses on shaping and overseeing a national workforce-relations framework to maintain stability, compliance, and dispute prevention across multiple states and facilities.
This role suits professionals with extensive background in labour relations who are prepared for substantial field travel and high-pressure negotiations. Responsibilities include building early-warning analytics, managing union and worker interactions, handling disciplinary actions, directing partner workforce compliance, and liaising with government labour authorities. The position requires close collaboration with legal, human resources, operations, and external logistics partners.
Responsibilities
- Develop and manage a national industrial relations framework covering workforce relations, grievance handling, dispute prevention, and statutory compliance
- Monitor workforce sentiment, attendance trends, wage feedback, and emerging union activities to create early-warning indicators of potential disruptions
- Lead responses to work stoppages, strikes, and protests while communicating with worker representatives, local administration, and law enforcement
- Partner with security and legal teams on investigations involving employee or partner misconduct, theft, fraud, and policy breaches
- Oversee disciplinary workflows, including show-cause letters and domestic enquiries, ensuring adherence to applicable regulations and company policies
- Monitor third-party logistics partners to ensure proper contract labor compliance, wage standards, statutory registrations, and working hour limits
- Represent the organization during government inspections, conciliation hearings, and discussions with labor commissioners
- Design and implement grievance channels such as site committees and helplines to resolve workforce concerns prior to formal escalations
- Create standard operating procedures, playbooks, and training materials for site leaders, supervisors, and human resources personnel
- Establish analytical dashboards to track incidents, grievances, and dispute resolution metrics for senior leadership review
Requirements
- 8 to 15 years of experience in industrial relations, employee relations, or labor law compliance within large workforce settings
- Working knowledge of Indian employment statutes, labor codes, contract labor mandates, standing orders, and regional regulations
- Demonstrated background in navigating industrial disputes, strike responses, negotiations, and worker representative engagements
- Experience overseeing disciplinary procedures and domestic enquiries in alignment with due process
- Familiarity with managing partner or contract workforce compliance, remediation, and audits
- Ability to interact professionally with conciliation officers and labor authorities during formal proceedings
- Proficiency in both English and Hindi language communication
- Widespread travel availability for on-ground site visits and rapid responses to sensitive situations
Qualifications
- Background working in warehousing, retail, logistics, e-commerce, manufacturing, or infrastructure environments handling blue-collar or contract workforces
- Proficiency in one or more regional Indian languages
- A formal degree in law, human resources, labor welfare, social work, or a related discipline such as LLB, MSW, or MBA-HR
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in Bengaluru, though the role requires extensive travel across operating locations.
What is the employment type?
The posting specifies full-time employment.
What salary does this position offer?
The source posting does not specify a salary for this role.
What language skills are required?
Candidates must have strong communication skills in English and Hindi, with regional language proficiency noted as an advantage.
Sample Interview Questions
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