Remote opportunity at
AccentureHealth Industry - Patient Access & Experience Consultant
Accenture seeks a Health Industry - Patient Access & Experience Consultant to join its Health Provider business. This professional will guide healthcare providers in modernizing patient…
Career Tools
About This Role
Accenture seeks a Health Industry - Patient Access & Experience Consultant to join its Health Provider business. This professional will guide healthcare providers in modernizing patient access journeys, including scheduling, registration, referral management, and contact center operations. Working directly with clients, the consultant will identify value creation opportunities, manage project workstreams, design operating models, and implement digital front door capabilities and electronic health record platforms. The ideal candidate blends healthcare…
Job Description
Accenture seeks a Health Industry - Patient Access & Experience Consultant to join its Health Provider business. This professional will guide healthcare providers in modernizing patient access journeys, including scheduling, registration, referral management, and contact center operations. Working directly with clients, the consultant will identify value creation opportunities, manage project workstreams, design operating models, and implement digital front door capabilities and electronic health record platforms. The ideal candidate blends healthcare operations expertise with technical acumen to optimize patient satisfaction and operational performance.
Accenture operates as a global professional services company employing roughly 791,000 personnel across more than 120 countries, delivering technology, cloud, data, artificial intelligence, and strategic consulting services.
Responsibilities
- Implement patient access and experience solutions across complex healthcare provider organizations
- Define operating models, process designs, and performance key performance indicators such as no-show rates and call abandonment
- Optimize technical systems including electronic health record implementations and digital front door capabilities
- Consult with internal and external stakeholders to establish strategies for digital deflection, self-service, and automation
- Direct project workstreams and maintain daily interactions with client leadership
- Examine and document scheduling workflows, referral intake processes, and contact center operations
- Lead project teams combining Accenture and client personnel toward established goals
- Facilitate client workshops, presentations, and daily operational meetings
- Contribute to practice-building activities such as recruiting, methodology creation, and mentoring colleagues
Requirements
- Minimum of three years of experience leading or supporting patient access and experience transformation initiatives
- At least three years of experience working within healthcare provider operations and customer experience capabilities
- Availability to travel up to 80 percent as needed
Qualifications
- Bachelor degree in healthcare administration, business, or a related field
- Prior professional background working within a consultancy environment
- Experience utilizing artificial intelligence, automation, and data analytics tools
- Background in ambulatory or clinic operations and physician enterprise settings
- Familiarity with Epic electronic health record software
- Working knowledge of contact center technologies, customer relationship management systems, and digital patient engagement solutions
Core Skills
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Long-term disability coverage
- 401(k) retirement plan
- Bonus opportunities
- Paid holidays
- Paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The annual salary range varies by location, spanning from USD 54,400 up to USD 205,800 depending on the specific state office.
What are the core experience requirements?
Candidates must hold a bachelor degree in a related field alongside a minimum of three years of experience in healthcare provider operations and patient access transformation initiatives.
Is travel required for this position?
Yes, travel is required as needed, up to 80 percent.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.