Remote opportunity at
ISTA SolutionsHealthcare Compliance Coordinator | ABA Services (Remote)
ISTA Personnel Solutions South Africa acts as an operational support provider for U.S.-based businesses. The company is hiring a remote Healthcare Compliance Coordinator to support a…
Career Tools
About This Role
ISTA Personnel Solutions South Africa acts as an operational support provider for U.S.-based businesses. The company is hiring a remote Healthcare Compliance Coordinator to support a client offering Applied Behavior Analysis therapy services. In this staff-facing position, the coordinator monitors session documentation completion by reviewing daily reports on the Rethink software platform. Responsibilities involve contacting Registered Behavior Technicians through phone calls, emails, and text messages to provide supportive reminders regarding…
Job Description
ISTA Personnel Solutions South Africa acts as an operational support provider for U.S.-based businesses. The company is hiring a remote Healthcare Compliance Coordinator to support a client offering Applied Behavior Analysis therapy services.
In this staff-facing position, the coordinator monitors session documentation completion by reviewing daily reports on the Rethink software platform. Responsibilities involve contacting Registered Behavior Technicians through phone calls, emails, and text messages to provide supportive reminders regarding missing records. The role suits an organized, approachable professional who can track outstanding documentation, troubleshoot technical hurdles, and escalate problems when appropriate while maintaining confidentiality.
The position operates fully remotely within South Africa. Scheduled working hours run from Monday through Friday between 3:00 PM and 12:00 AM SAST, and staff must work on all South African public holidays.
Responsibilities
- Run daily reports in the Rethink platform to check for unverified or unsubmitted session notes from the prior day
- Contact Registered Behavior Technicians via phone, email, and text message to assist and remind them with documentation completion
- Apply existing email templates for consistent messaging
- Spot technical roadblocks preventing timely note submission and escalate to supervisors when needed
- Log all follow-up communications and outcomes accurately
- Establish supportive, positive connections with field personnel
- Partner with colleagues to address repeating problems and optimize submission workflows
Requirements
- Located in South Africa for a fully remote position
- Fluent verbal and written English communication skills
- Strong organizational abilities to manage high-volume daily follow-ups
- Problem-solving aptitude to address submission delays
- Approachability and friendliness to foster positive working relationships
- Capability to preserve confidentiality and manage sensitive information under HIPAA standards
- Possession of a fixed fibre internet line with a minimum download and upload speed of 25 Mbps that supports a wired Ethernet connection
- Possession of a dependable power backup solution to handle power outages and load shedding
- Availability to work Monday through Friday from 3:00 PM to 00:00 AM SAST
- Availability to work on all South African public holidays
Qualifications
- Familiarity with Applied Behaviour Analysis practices and the function of Registered Behavior Technicians
- Proficiency in electronic health record systems, with specific experience on the Rethink platform considered a plus
- Understanding of ABA terminology and the significance of session notes for client progress tracking
- Background in a healthcare quality assurance or compliance capacity
- Ability to adjust communication methods across diverse personalities and scenarios
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the role is fully remote, but applicants must be located in South Africa.
What are the working hours for this position?
Working hours are Monday through Friday from 3:00 PM to 00:00 AM SAST, subject to daylight saving time. Employees are also required to work on all South African public holidays.
What technical equipment is mandatory to apply?
Applicants must have a fixed fibre line providing at least 25 Mbps for both upload and download speeds, capable of supporting a wired Ethernet connection, along with a reliable power backup solution for outages and load shedding.
What is the salary for this role?
The salary is not specified in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.