Remote opportunity at
WeSourceHealthcare CSR (Claims) - Remote - Up to 35K
WeSource is advertising a remote Healthcare CSR (Claims) role for a client operating in health care. The position follows a night shift schedule and is listed…
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About This Role
WeSource is advertising a remote Healthcare CSR (Claims) role for a client operating in health care. The position follows a night shift schedule and is listed with pay of up to 35K. The posting does not state the currency or the exact pay structure, so candidates should confirm those details before applying. The customer service representative answers subscriber questions about invoices, credits and refunds, takes a high volume of incoming…
Job Description
WeSource is advertising a remote Healthcare CSR (Claims) role for a client operating in health care. The position follows a night shift schedule and is listed with pay of up to 35K. The posting does not state the currency or the exact pay structure, so candidates should confirm those details before applying.
The customer service representative answers subscriber questions about invoices, credits and refunds, takes a high volume of incoming calls, reviews subscriber information, processes payments and enters data accurately. The role also includes reviewing case notes, probing to understand a subscriber's problem and resolving it promptly and accurately. Representatives are expected to meet individual and team targets and work with colleagues to fix problems.
Applicants need at least three years of healthcare call centre billing experience, and it expects three or more years of healthcare work inside a business process outsourcing setting. Strong computer and phone skills are required, including working with Word, Excel, Outlook, templates and a company database. Good English communication, attention to detail and time management are expected, and a bachelor's degree is preferred but not required. The posting also asks candidates to be able to speak to insurance company representatives and to draft standard reports and letters.
Responsibilities
- Answer subscriber questions about invoices, credits and refunds with patience
- Handle large volumes of incoming calls
- Review subscriber information and process payments
- Enter subscriber data accurately and review case notes
- Use probing and listening skills to find solutions and resolve problems promptly
- Meet individual and team performance metrics
Requirements
- Three or more years in healthcare call centre billing
- Three-plus years in healthcare work within a business process outsourcing setting
- Strong computer and phone skills, including Word, Excel, Outlook and company databases
- Excellent verbal and written communication in English
- Accuracy and attention to detail
- Solid skills in scheduling time and planning ahead
Qualifications
- Bachelor's degree, preferred but not required
- Ability to speak effectively to insurance company representatives
- Ability to draft standard reports and letters
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes. The listing marks the role as remote and follows a night shift schedule.
What is the pay?
The listing says pay is up to 35K. The posting does not specify the currency or the full pay structure.
What experience is needed?
Minimum three years of billing work in healthcare call centres, plus three years in healthcare roles inside a BPO setting.
Is a degree required?
A bachelor's degree is preferred but not required, according to the posting.
Sample Interview Questions
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