Remote opportunity at
TeleperformanceHealthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only
Teleperformance seeks individuals to fill the role of Healthcare Customer Service Representative on a remote basis. Candidates must reside within Texas, Tennessee, Pennsylvania, Michigan, or Florida.…
Career Tools
About This Role
Teleperformance seeks individuals to fill the role of Healthcare Customer Service Representative on a remote basis. Candidates must reside within Texas, Tennessee, Pennsylvania, Michigan, or Florida. Teleperformance operates globally as a provider of digital business services, partnering with prominent brands to enhance operations through technology and sustainable practices. In this position, representatives act as the primary point of contact for clients, handling inbound and outbound communications across multiple channels including…
Job Description
Teleperformance seeks individuals to fill the role of Healthcare Customer Service Representative on a remote basis. Candidates must reside within Texas, Tennessee, Pennsylvania, Michigan, or Florida. Teleperformance operates globally as a provider of digital business services, partnering with prominent brands to enhance operations through technology and sustainable practices.
In this position, representatives act as the primary point of contact for clients, handling inbound and outbound communications across multiple channels including phone, email, chat, and social media. Using web-based systems, workers resolve issues, process payments, and track details for auditing and reporting. This role suits individuals who thrive in a fast-paced environment and possess strong problem-solving and communication skills.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, chat, and social media
- Resolve varying inquiries, questions, and concerns while de-escalating issues calmly
- Escalate interactions appropriately when necessary
- Handle requests for assistance and process payments
- Log all call details for reporting and auditing purposes
- Offer feedback regarding call issues and handle upsells if needed
Requirements
- Reside in Texas, Tennessee, Pennsylvania, Michigan, or Florida
- Be at least 18 years of age
- Hold a High School Diploma or equivalent
- Possess a minimum of 6 months of customer service experience
- Type at least 25 words per minute
- Maintain comfort with desktop computers and Windows-based systems
- Meet specific home internet criteria including a hardwired Ethernet connection of at least 15 Mbps download and 10 Mbps upload speeds
Qualifications
- Prior customer service or sales experience
- A college degree
Core Skills
Benefits
- Comprehensive health benefits including medical, vision, and dental coverage
- Mental health and well-being support through Employment Assistance Programs, health and personal time off, and leave programs
- Financial tools and benefits including 401(k) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, flexible spending accounts, and retailer discounts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the position is remote, but applicants must reside in Texas, Tennessee, Pennsylvania, Michigan, or Florida.
What are the core experience requirements?
Applicants must have a high school diploma or equivalent, be at least 18 years old, type at least 25 words per minute, and have a minimum of 6 months of customer service experience.
What salary does this position offer?
The salary is not specified in the posting.
How do I apply for this role?
You can start your application by clicking the apply button referenced on the provider's career pages.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.