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ISTA SolutionsHealthcare Quality & Data Coordinator | US Healthcare | Remote
ISTA Personnel Solutions South Africa acts as an operational support provider for companies based in the United States, operating as a dedicated extension of their internal…
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About This Role
ISTA Personnel Solutions South Africa acts as an operational support provider for companies based in the United States, operating as a dedicated extension of their internal teams. The organisation is hiring a remote Healthcare Quality & Data Coordinator to manage post-assessment workflows for a U.S. healthcare client. This position focuses heavily on administration rather than direct client contact. The selected professional will primarily communicate with domestic U.S. offices to track…
Job Description
ISTA Personnel Solutions South Africa acts as an operational support provider for companies based in the United States, operating as a dedicated extension of their internal teams. The organisation is hiring a remote Healthcare Quality & Data Coordinator to manage post-assessment workflows for a U.S. healthcare client.
This position focuses heavily on administration rather than direct client contact. The selected professional will primarily communicate with domestic U.S. offices to track assessment outcomes, gather updates on next steps, and ensure cases progress smoothly through the pipeline. Responsibilities also include keeping HubSpot and internal CRM databases updated, identifying missing data, escalating discrepancies, and occasionally reaching out to clients directly for feedback.
This opportunity fits individuals who excel at structured processes, meticulous record-keeping, and systematic follow-up. Candidates must operate during specific hours from Monday through Friday, maintain a high-speed fixed fibre internet connection with a wired Ethernet setup, and possess a reliable power backup system to handle outages.
Responsibilities
- Contact local U.S. offices following client assessments to secure outcomes, start-of-care updates, and subsequent steps
- Track cases through post-assessment stages to ensure no leads or actions are overlooked
- Record assessment results, workflow stages, and notes accurately within HubSpot and internal databases
- Verify data completeness and spot incorrect or missing details
- Communicate via telephone, email, and internal tools with domestic U.S. teams
- Reach out to clients for experience feedback when specifically assigned
- Escalate data inconsistencies or unresolved questions to the appropriate parties
- Identify trends and find ways to enhance data quality, tracking, and follow-up efficiency
Requirements
- Must work Monday through Friday from 3:00 PM to 00:00 AM SAST, subject to daylight saving time adjustments
- Must have a fixed fibre internet line with a minimum speed of 25 Mbps for both upload and download
- Must be able to support a wired Ethernet connection for internet access
- Must possess a reliable power backup solution to manage power cuts and load shedding
- Must be comfortable with an administrative focus rather than client-facing duties
- Must exhibit strong written and verbal English communication abilities
Qualifications
- Prior background in Quality Control, Quality Assurance, Operations, Healthcare Administration, Data Management, CRM Administration, or Coordination
- Past experience utilizing databases, CRM software, or information-management tools
- Previous exposure to U.S.-based BPO operations, medical administration, home care, or the U.S. healthcare sector
Core Skills
Frequently Asked Questions
Is this position remote?
Yes, this is a fully remote role, though applicants must reside in South Africa to meet specific connectivity and power backup requirements.
What are the working hours?
The scheduled working hours are Monday through Friday from 3:00 PM to 00:00 AM SAST, which is subject to daylight saving time.
What technical equipment is mandatory?
Candidates must have a fixed fibre internet line with at least 25 Mbps upload and download speeds, support for a wired Ethernet connection, and a reliable power backup solution for outages.
What is the salary for this role?
The salary is not stated in the job posting.
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