Remote opportunity at
1-800 ContactsHelpdesk Associate II
SeekWell operates as the parent organization for 1-800 Contacts, Luna, and The Framery, striving to make vision care accessible. The enterprise is owned by KKR, a…
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About This Role
SeekWell operates as the parent organization for 1-800 Contacts, Luna, and The Framery, striving to make vision care accessible. The enterprise is owned by KKR, a major private equity investment firm, and maintains a culture established nearly three decades ago. The organization seeks a Helpdesk Associate II for a remote position to assist internal staff and support vision care initiatives. This role suits professionals with a background in IT support…
Job Description
SeekWell operates as the parent organization for 1-800 Contacts, Luna, and The Framery, striving to make vision care accessible. The enterprise is owned by KKR, a major private equity investment firm, and maintains a culture established nearly three decades ago. The organization seeks a Helpdesk Associate II for a remote position to assist internal staff and support vision care initiatives.
This role suits professionals with a background in IT support who enjoy technology and troubleshooting. The selected candidate will handle Level 2 technical support, assist junior staff, and maintain system operations.
Responsibilities
- Deliver Level 2 technical support for Windows 11, macOS, iOS, and Android platforms
- Serve as a point of escalation and technical resource for Level 1 support staff
- Administer Microsoft Intune security, configuration, compliance, and application policies
- Build, test, deploy, and troubleshoot device configurations and Intune policies
- Resolve device enrollment, application, compliance, and policy conflict issues
- Support Microsoft 365, Outlook, OneDrive, Office applications, and Microsoft Teams
- Maintain Microsoft Teams Rooms hardware and conferencing technology
- Provision, configure, deploy, and maintain computers, mobile devices, and peripherals
- Troubleshoot hardware, software, authentication, and network connectivity problems
- Resolve TCP/IP, DHCP, DNS, Wi-Fi, and VPN connection issues
- Monitor critical systems, execute network operations center functions, and escalate incidents
- Mentor Level 1 technicians and supply technical guidance
- Develop and update technical documentation and knowledge articles
- Identify recurring problems and suggest process, policy, or automation enhancements
Requirements
- Possess 3 to 5 years of relevant endpoint management or IT support experience
- Demonstrate extensive background supporting Windows 11, macOS, iOS, and Android
- Show strong Microsoft Intune administration experience including compliance, security, and enrollment
- Bring strong support experience with Microsoft 365 and Microsoft Teams
- Have experience supporting conference room technology and Microsoft Teams Rooms
- Hold working knowledge of Microsoft Entra ID and Active Directory
- Display strong knowledge in troubleshooting TCP/IP, DHCP, DNS, Wi-Fi, and VPN
- Possess experience with enterprise computer hardware, OEMs, and peripherals
- Demonstrate an understanding of device compliance, patching, and endpoint security
- Exhibit strong troubleshooting, root-cause analysis, and analytical abilities
- Communicate effectively through strong written and verbal skills
- Work independently and manage issues through to resolution
- Participate in weekend and after-hours support schedules
Qualifications
- Hold Microsoft certifications
- Hold CompTIA A+ certification
- Hold Network+ certification
- Hold Security+ certification
- Hold similar professional certifications
Core Skills
Benefits
- Free eye exams for the entire family
- Deep discounts on glasses, lenses, and other services
- Comprehensive healthcare coverage
- 401(k) match
- Flexible paid time off
- Tuition reimbursement program
- On-site restaurant featuring discounted meals
- Free snacks, drinks, and ice cream daily
- Full on-site gym
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting specifies a remote status for this role.
What is the employment type?
The position is full-time.
What experience is required for this role?
Candidates must have 3 to 5 years of relevant IT support or endpoint management experience, along with strong skills in Microsoft Intune, Microsoft 365, and mobile and desktop operating systems.
What benefits are offered?
Perks include comprehensive healthcare, a 401(k) match, flexible PTO, tuition reimbursement, free family eye exams, discounts on eyewear, an on-site gym, and a discounted on-site restaurant.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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