Opportunity at
Childline ZimbabweHelpline Volunteers
Childline Zimbabwe is seeking Helpline Volunteers to support the 116 National Child Helpline & Lifeline in Harare and Bulawayo. In this role, volunteers respond to incoming…
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About This Role
Childline Zimbabwe is seeking Helpline Volunteers to support the 116 National Child Helpline & Lifeline in Harare and Bulawayo. In this role, volunteers respond to incoming telephone contacts from the community using a polite, patient, and child-appropriate approach. This opportunity is well-suited for individuals who are dedicated to safeguarding children and possess strong interpersonal abilities for handling emotional circumstances. Volunteers must be capable of fulfilling a minimum commitment of ten…
Job Description
Childline Zimbabwe is seeking Helpline Volunteers to support the 116 National Child Helpline & Lifeline in Harare and Bulawayo. In this role, volunteers respond to incoming telephone contacts from the community using a polite, patient, and child-appropriate approach. This opportunity is well-suited for individuals who are dedicated to safeguarding children and possess strong interpersonal abilities for handling emotional circumstances. Volunteers must be capable of fulfilling a minimum commitment of ten shifts per month.
Responsibilities
- Respond to incoming calls on the 116 National Child Helpline and Lifeline with professionalism, respect, patience, and a child-friendly demeanor
Requirements
- Hold a minimum of 5 O Levels including English
- Possess a qualification and significant experience in counselling and working with children and families
- Demonstrate knowledge in child protection, child development, child rights, and mental health
- Speak at least 2 national languages of Zimbabwe
- Remain calm and composed in stressful and emotional situations
- Display strong listening skills and the capacity to demonstrate empathy over the phone
- Commit to taking at least 10 shifts in a month
- Demonstrate computer literacy
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting states that the locations are Harare and Bulawayo.
What are the main duties for this role?
Volunteers answer calls directed to the 116 National Child Helpline & Lifeline in a professional, respectful, patient, and child-friendly manner.
What qualifications are needed to apply?
Applicants need a minimum of 5 O Levels including English, a qualification and significant experience in counselling and working with children and families, and knowledge of child protection, child development, child rights, and mental health. Candidates must also speak at least two national languages of Zimbabwe, be computer literate, commit to at least 10 shifts a month, and remain calm in stressful situations.
What is the application deadline?
The application deadline is 26 October 2026.
Is a salary specified in the posting?
The posting does not specify a salary.
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