Remote opportunity at
Utility WarehouseHomemoves and Retentions Advisor
Utility Warehouse operates as a provider combining multiple household utilities into a single monthly bill, encompassing energy, broadband, mobile services, and insurance. The company seeks a…
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About This Role
Utility Warehouse operates as a provider combining multiple household utilities into a single monthly bill, encompassing energy, broadband, mobile services, and insurance. The company seeks a Homemoves and Retentions Advisor to join their team on a remote basis. In this position, the advisor handles incoming telephone inquiries from current customers relocating and needing account closures or transfers, landlords managing account updates for properties with new occupants or sales, new residents…
Job Description
Utility Warehouse operates as a provider combining multiple household utilities into a single monthly bill, encompassing energy, broadband, mobile services, and insurance. The company seeks a Homemoves and Retentions Advisor to join their team on a remote basis. In this position, the advisor handles incoming telephone inquiries from current customers relocating and needing account closures or transfers, landlords managing account updates for properties with new occupants or sales, new residents moving into properties serviced by the company, and existing clients considering service cancellations. The daily routine involves addressing callback tasks, managing outstanding assignments, participating in team huddles, and completing training programs. Successful candidates need strong active listening abilities, persuasiveness, resilience, and sales acumen to identify customer requirements and propose suitable options. The role operates on a full-time schedule requiring 38.5 hours across five days per week, spanning Mondays through Saturdays between 8:15 AM and 5.45 PM, with staff working approximately one in every two or three Saturdays.
Responsibilities
- Handle incoming phone calls from current customers, landlords, and new occupants regarding account closures, transfers, and service cancellations
- Meet performance metrics including a minimum of five handled calls per hour and ninety percent schedule adherence
- Achieve sales goals related to new occupier move-ins and customer retention conversion percentages
- Work through outstanding tasks and return phone calls
- Participate in training and upskilling sessions as well as team huddles
Requirements
- Possess strong sales and customer service skills
- Demonstrate active listening abilities to understand client needs
- Display resilience and a persuasive communication style
- Maintain a motivated, can-do attitude with a focus on self-improvement
- Exhibit the capability to meet performance targets
- Build effective relationships with customers
Core Skills
Benefits
- Annual salary of twenty-six thousand eight hundred and fifty pounds plus commission
- Annual performance-based bonus
- Thirty-three days of holiday inclusive of Bank Holidays
- Full induction training and necessary equipment provided with expenses covered
- Discounted company services
- Matched contribution pension scheme
- Life assurance up to four times salary
- Employee Assistance Programme featuring free counseling and legal advice
- Free virtual general practitioner service along with healthcare and medical cash plan discounts
- Enhanced family-friendly policies
- Virtual and in-person team social events
- Access to Belonging groups for inclusivity initiatives
- Ongoing learning, development, and training
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that the location for this role is remote.
What is the salary and working schedule for the Homemoves and Retentions Advisor?
The role offers an annual salary of twenty-six thousand eight hundred and fifty pounds plus commission. It requires working thirty-eight and a half hours across five days a week from Monday to Saturday, between 8:15 AM and 5:45 PM, which includes working roughly one in every two or three Saturdays.
What benefits are provided by Utility Warehouse?
Benefits include thirty-three days of holiday including Bank Holidays, a performance-based bonus, a matched contribution pension, life assurance up to four times your salary, an Employee Assistance Programme, a free virtual GP service, discounted company services, and equipment provided for the job.
What is the scheduled start date for this role?
The start date for the position is the sixteenth of November.
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