Remote opportunity at
FortreaHR Service Delivery Specialist I (Mexico City)
Fortrea seeks a Human Resources Specialist to operate within its HR Service Delivery Team. This remote position serves as a primary contact for personnel and management,…
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About This Role
Fortrea seeks a Human Resources Specialist to operate within its HR Service Delivery Team. This remote position serves as a primary contact for personnel and management, delivering customer service and addressing general human resources questions. The ideal candidate manages employee lifecycle transactions, troubleshoots HRIS tasks, and collaborates across various internal departments. The role involves responding to inquiries regarding payroll, benefits, leaves of absence, and company policies via an HR Case…
Job Description
Fortrea seeks a Human Resources Specialist to operate within its HR Service Delivery Team. This remote position serves as a primary contact for personnel and management, delivering customer service and addressing general human resources questions. The ideal candidate manages employee lifecycle transactions, troubleshoots HRIS tasks, and collaborates across various internal departments.
The role involves responding to inquiries regarding payroll, benefits, leaves of absence, and company policies via an HR Case Management System. Responsibilities include processing onboarding and offboarding tasks, validating data accuracy, completing Form I-9 documentation, running operational reports, and maintaining strict confidentiality of sensitive records.
Applicants must possess strong communication skills in both English and Spanish, attention to detail, and proficiency in virtual collaboration tools. Candidates need a secure home working space with reliable high-speed internet connectivity to handle confidential tasks efficiently in a remote setting.
Responsibilities
- Serve as a central point of contact for employee and leader inquiries through the HR Case Management System
- Respond to questions regarding payroll, benefits, leaves of absence, policies, and Workday transactions
- Process employee lifecycle transactions in Workday including hires, job changes, personal updates, and terminations
- Review Workday entries and data for accuracy, resolving discrepancies or escalating issues
- Complete Form I-9 documentation and new-hire activities using Workday
- Monitor inbox tasks and business processes to ensure completion within established service-level expectations
- Run and analyze Workday reports for audits, data validation, and operational needs
- Perform employment verifications and provide employee documentation in line with company policies
- Maintain accurate and confidential records within Workday and other systems
- Partner with internal departments such as Payroll, Benefits, Leave, Talent Acquisition, and HRIS
Requirements
- Must have a dedicated and professional home working space for handling confidential information securely
- Must have reliable high-speed internet connectivity for virtual collaboration, video meetings, and calls
- Must maintain established working hours consistent with business needs
- Fluency in both English and Spanish with strong verbal and written communication skills
- Submit CVs in the English language
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, or equivalent experience
- Two or more years of experience in Human Resources, HR Operations, HR Shared Services, or HR Service Delivery
- Prior experience with benefits, leaves of absence, onboarding, offboarding, and employment verification
- Knowledge of Form I-9 and employment eligibility verification processes
- Working knowledge of Workday or a comparable Human Resources Information System
- Experience using an HR case management or ticketing system
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that the role has the ability to be remote, and requires a dedicated home working space with high-speed internet.
What languages are required for this role?
The role requires fluency in both English and Spanish, and candidates must submit their CVs in English.
What is the employment type?
The position is listed as full-time.
What system is primarily used for HR transactions?
Workday is the primary system used for employee lifecycle transactions, reporting, and managing inbox tasks.
What salary is offered for this position?
The posting does not specify a salary.
Sample Interview Questions
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