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WRS HealthHuman Centered Design Engineer
WRS Health, a provider of cloud-based EMR and practice management platforms recognized as a top electronic health record system, is seeking a Human-Centered Design Engineer for…
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About This Role
WRS Health, a provider of cloud-based EMR and practice management platforms recognized as a top electronic health record system, is seeking a Human-Centered Design Engineer for a full-time, remote position. This role serves as a bridge between user needs and software development, focusing on intuitive, accessible, and safe products for medical practitioners, clinical staff, billers, front-desk personnel, and patients. The ideal candidate enjoys observing real-world clinical workflows, turning observational data…
Job Description
WRS Health, a provider of cloud-based EMR and practice management platforms recognized as a top electronic health record system, is seeking a Human-Centered Design Engineer for a full-time, remote position. This role serves as a bridge between user needs and software development, focusing on intuitive, accessible, and safe products for medical practitioners, clinical staff, billers, front-desk personnel, and patients. The ideal candidate enjoys observing real-world clinical workflows, turning observational data into structured strategies, and substantiating design choices with evidence.
Daily activities range from conducting qualitative research and contextual inquiries to building interactive wireframes in design software and moderating usability evaluations. The position involves designing safety-critical clinical processes such as e-prescribing and medication management, alongside AI-assisted charting features that maintain user control. Additionally, the selected professional will help scale the organization's human-centered design framework, mentor colleagues, and ensure compliance with accessibility and safety regulations.
Applicants must be available to work during regular United States business hours, specifically between 8:30 AM and 4:30 PM EST or 9:00 AM and 5:00 PM EST. Compensation is determined by geography, background, and expertise level.
Responsibilities
- Perform contextual inquiries, surveys, interviews, and field observations involving physicians, clinical staff, billers, and patients.
- Collaborate with support and account management teams to identify client usability hurdles.
- Develop personas, service blueprints, system workflows, and journey maps for clinical, billing, and operational procedures.
- Deliver research insights to executive and product leadership to guide roadmap decisions.
- Organize cross-functional workshops and create low- to high-fidelity prototypes using Figma, Sketch, or Adobe XD.
- Design artificial intelligence features that keep clinicians in control of reviewing and correcting outputs.
- Plan and analyze formative and summative usability tests prior to and during software development.
- Evaluate safety-critical workflows like e-prescribing and support ONC Safety-Enhanced Design evaluations.
- Partner with product managers, engineers, and business analysts in Agile and Scrum environments.
- Maintain WCAG, Section 508, and HIPAA-safe research standards across all company offerings.
- Build the human-centered design practice by establishing research operations, templates, and standards.
- Coach teammates and mentor other designers and researchers in human-centered methods.
Requirements
- 3 to 6 or more years of professional background in user experience design, human-centered design, or user research, including enterprise or regulated industries.
- Proficiency in qualitative research methodologies, usability testing frameworks, Agile or Scrum delivery flows, and prototyping software like Figma, Sketch, or Adobe XD.
- Working familiarity with Section 508 and WCAG accessibility guidelines.
- Strong empathy, verbal storytelling, and analytical problem-solving abilities.
- A portfolio or case studies displaying end-to-end research, prototyping, synthesis, and measurable impact.
- Availability to work during standard United States business hours of 9:00 AM to 5:00 PM EST or 8:30 AM to 4:30 PM EST.
Qualifications
- Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field.
- Experience designing for health IT products, including EHR, practice management, revenue cycle management, or telehealth.
- Familiarity with ambulatory specialty clinical workflows and terminology.
- Knowledge of ISO 9241-210, NISTIR 7804, or ONC Safety-Enhanced Design requirements.
- Background in designing AI-assisted or automation features with human-in-the-loop review patterns.
- Prior experience building a design function from scratch or leading and mentoring researchers and designers.
- Experience utilizing remote research tools, unmoderated testing platforms, and product analytics.
- Clinical background or prior work experience in a medical practice environment.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the location is remote, though candidates must be available to work during standard US business hours.
What is the employment type?
The role is full-time and is also noted as an independent contractor position within the details.
What are the working hours for this role?
Team members must be available during standard US business hours, specifically either 9:00 AM to 5:00 PM EST or 8:30 AM to 4:30 PM EST.
What is the salary for this position?
The specific salary is not stated in the posting, though it mentions that compensation is based on location, experience, and qualifications.
Sample Interview Questions
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