Remote opportunity at
TurnitinImplementation Consultant (Australia Remote)
Turnitin seeks an Implementation Consultant to join its post-sales organization within the Onboarding and Professional Services team, providing onboarding support to new clients throughout the Asia-Pacific…
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About This Role
Turnitin seeks an Implementation Consultant to join its post-sales organization within the Onboarding and Professional Services team, providing onboarding support to new clients throughout the Asia-Pacific region. This remote role operates within a remote-first culture that encourages accountability and purpose, serving an established global education innovator with a presence in over 35 countries. For more than twenty-five years, the company has partnered with publishers, corporations, and academic institutions across more…
Job Description
Turnitin seeks an Implementation Consultant to join its post-sales organization within the Onboarding and Professional Services team, providing onboarding support to new clients throughout the Asia-Pacific region. This remote role operates within a remote-first culture that encourages accountability and purpose, serving an established global education innovator with a presence in over 35 countries. For more than twenty-five years, the company has partnered with publishers, corporations, and academic institutions across more than 185 countries to deliver learning integrity solutions including Turnitin Feedback Studio, Originality, Gradescope, Similarity, and iThenticate. In this position, the professional helps educational institutions deploy assessment and academic integrity technology by steering project timelines, managing client relationships, scheduling calls, tracking adoption rates, and leading change management initiatives.
The person in this role acts as an expert guide on LMS integrations and company products, hosting administrator sessions and determining technical, educational, and assessment needs to suggest optimal configurations. Responsibilities include collaborating across departments with UX, engineering, product management, and sales teams, while assisting the account management group to boost product adoption and prevent churn. The ideal candidate possesses a background in educational technology or instruction, demonstrates strong communication skills, manages multiple projects at once, and is open to occasional travel for conferences or on-site client visits.
Responsibilities
- Deliver onboarding and implementation support to new customers and clients across the Asia-Pacific region
- Coordinate calls, oversee project timelines, and monitor product adoption to ensure clients realize the value of their investments
- Manage specific customer relationships and ensure technical implementations proceed smoothly with realistic client expectations
- Utilize project scheduling systems to track project plans and hold internal and external stakeholders accountable for deliverables
- Lead or attend virtual and on-site meetings and communicate with appropriate team members
- Serve as an expert advisor on company products and learning management system integrations
- Run administrator orientations for existing and new clients
- Analyze customer educational, assessment, and technical requirements to recommend ideal configurations and best practices
- Act as a communication bridge between users, technical teams, and support staff regarding updates and improvements
- Collaborate across functional areas with engineering, product management, sales, and UX teams
- Assist the sales team with specialist integration queries and support customer interactions with other facing teams
- Contribute to Customer Experience team goals by refining onboarding processes, collaborating with account management to reduce churn, and sharing product feedback
Requirements
- Three to five years of professional background in educational technology as an onboarding specialist, vendor account manager, customer success manager, technology specialist, or implementation consultant, OR comparable experience in education as an instructional designer, instructional technology specialist, or technology staff member
- Strong written and verbal communication abilities combined with compelling presentation skills for online and in-person settings
- Capacity to collaborate effectively with internal teams to support customers
- Demonstrated ability to manage high-level institutional or system relationships
- Skill in managing multiple concurrent projects
- Willingness to travel for conferences or on-site client visits as required
Qualifications
- Experience working in the higher education market
- Background with third-party integrations
- Familiarity with automation tools and/or AI solutions
- Understanding of the ethical application of artificial intelligence in educational and professional environments, covering appropriate use, academic integrity, and privacy guidance
Core Skills
Benefits
- Remote-first work culture
- Comprehensive total rewards package prioritizing overall well-being and health care coverage
- Education reimbursement
- Competitive paid time off
- Self-care days
- National holidays and two founder days plus observed Juneteenth
- Paid volunteer time and charitable contribution matching
- Monthly wellness or home office reimbursement
- Access to Modern Health mental health platform
- Parental leave
- Retirement plan with match or contribution
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote-first culture, though the role may occasionally require travel for conferences or on-site client visits.
What is the salary for this position?
The salary is not stated in the job posting.
What experience is required to apply?
Candidates must have three to five years of experience in educational technology in roles such as implementation consultant or customer success manager, or similar experience in education as an instructional designer or technology specialist.
What region does this role support?
The Implementation Consultant delivers onboarding and implementation support to new clients and customers located in the Asia-Pacific region.
Sample Interview Questions
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