Remote opportunity at
Standard MetricsImplementation Manager
Standard Metrics seeks an Implementation Manager to guide new customers through onboarding and training while establishing the deployment function from the ground up. Operating remotely as…
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About This Role
Standard Metrics seeks an Implementation Manager to guide new customers through onboarding and training while establishing the deployment function from the ground up. Operating remotely as part of the deployment team, this individual will act as a primary advisor for venture capital firms and startups utilizing the artificial intelligence-driven financial data platform. Supported by investors such as 8VC and Spark Capital, Standard Metrics provides automated benchmarking and reporting tools designed…
Job Description
Standard Metrics seeks an Implementation Manager to guide new customers through onboarding and training while establishing the deployment function from the ground up. Operating remotely as part of the deployment team, this individual will act as a primary advisor for venture capital firms and startups utilizing the artificial intelligence-driven financial data platform. Supported by investors such as 8VC and Spark Capital, Standard Metrics provides automated benchmarking and reporting tools designed to streamline private market innovation.
The person in this role will take complete ownership of the implementation strategy, tools, processes, metrics, and staffing. Responsibilities include designing scalable onboarding playbooks, managing concurrent customer deployments, serving as an escalation contact for complex accounts, and sharing customer feedback with the product team. Candidates suited for this opportunity possess a strong background in professional services, customer onboarding, or implementation within enterprise SaaS or financial services, alongside experience leading and scaling teams in ambiguous environments.
Responsibilities
- Manage the implementation lifecycle end to end, covering strategy, processes, tools, staffing, and results for customer deployments
- Lead, hire, coach, and develop members of the implementation team while establishing clear performance standards and goals
- Monitor and report on key performance indicators including time-to-value, customer satisfaction, resource utilization, and on-time delivery
- Create scalable and repeatable onboarding playbooks and utilize tools to automate operational processes
- Act as the primary contact and escalation owner for complex, strategic deployments while building relationships with senior customer stakeholders
- Collaborate with Sales, Data, and Customer Success teams to scope deals, define hand-offs, and facilitate smooth transitions
- Handle capacity planning and prioritization across multiple concurrent deployments
- Relay customer feedback to the Product team to help shape the product roadmap
Requirements
- Minimum of 7 years of experience in customer onboarding, professional services, or implementation
- At least 2 years of experience leading a team or function, demonstrating the ability to build processes and scale a team
- Proven ownership of function-level outcomes and metrics
- Expert program and project management abilities for overseeing a large portfolio of concurrent deployments
- Cross-functional influencing skills working with Product, Engineering, Data, and Customer Experience teams
- Communication skills suitable for presenting to executives and senior stakeholders
Qualifications
- Background within enterprise B2B SaaS, financial services, or consulting
- Strong finance knowledge, with familiarity in portfolio company and venture capital fund reporting considered a strong plus
Core Skills
Benefits
- Estimated annual salary between USD 115,000 and 145,000
- Competitive equity package
- 100% coverage of medical, dental, and vision insurance for employees and dependents in the USA, with international local health coverage matching
- Flexible vacation with no firm rules
- 12 weeks of paid parental leave for new parents in the USA, with international standards matched locally
- Full transparency into company financial information and business metrics
- Recurring team offsites to destinations for planning and bonding
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role.
What is the salary range for the Implementation Manager role?
The estimated annual salary is between USD 115,000 and 145,000, complemented by a competitive equity package.
What experience is required for this position?
Applicants must have at least 7 years of experience in implementation, professional services, or customer onboarding, plus a minimum of 2 years leading a team or function.
How can I apply for this job?
You can apply via the application link provided in the original posting source or reach out with accommodation requests to recruiting@standardmetrics.io.
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