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KarbonImplementation Specialist
Karbon is seeking an Implementation Specialist to join its globally distributed team. As a leader in artificial intelligence-powered practice management software for the accounting industry, the…
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About This Role
Karbon is seeking an Implementation Specialist to join its globally distributed team. As a leader in artificial intelligence-powered practice management software for the accounting industry, the company serves numerous accounting professionals across forty countries. This position is suited for a professional who enjoys client-facing work and technical software onboarding. In this role, you will guide small and mid-sized accounts through their complete implementation journey, including onboarding, configuration, training, and data…
Job Description
Karbon is seeking an Implementation Specialist to join its globally distributed team. As a leader in artificial intelligence-powered practice management software for the accounting industry, the company serves numerous accounting professionals across forty countries. This position is suited for a professional who enjoys client-facing work and technical software onboarding.
In this role, you will guide small and mid-sized accounts through their complete implementation journey, including onboarding, configuration, training, and data migration. You will act as a trusted advisor, helping clients achieve rapid time-to-value, establishing efficient workflows, and coaching teams through change management. The position involves managing multiple customer projects simultaneously, collaborating with internal departments such as Sales and Customer Success, and utilizing artificial intelligence tools like ChatGPT licenses and automated workflows to optimize day-to-day project tasks.
Responsibilities
- Manage complete end-to-end implementation projects for small and mid-sized accounts
- Lead kickoff meetings, system configurations, and training sessions using established frameworks
- Guide clients on best practices for workflow setup and daily usage
- Assist customers in importing contacts and work items accurately using Excel and other tools
- Monitor project progress to identify and mitigate risks or adoption delays early
- Collaborate internally with Sales, Customer Success, Product, and Support teams
- Incorporate artificial intelligence tools into daily project planning and customer communication
Requirements
- Possess two to four plus years of experience in business-to-business software-as-a-service implementations
- Bring experience handling end-to-end technical implementations
- Demonstrate the ability to manage multiple customer projects concurrently
- Communicate effectively and translate technical concepts into clear guidance
Qualifications
- Background in the accounting or tax sector
- Prior familiarity with workflow, accounting, or project management applications
- Experience with software onboarding or enterprise-level implementations
- Familiarity with change management methodologies
- Previous tenure in a startup or rapid-growth software-as-a-service setting
- Extensive hands-on familiarity with the hiring company platform
Core Skills
Benefits
- Flexible work hours
- Commuter and work-from-home benefits
- Home office equipment menu
- Cultural and offsite events
- Learning and development programs
- Generous parental leave
- Performance-based and globally benchmarked compensation
- Employee Assistance Program
- Up to ten wellness days
- Access to a social club
- Up to five weeks of paid vacation
Frequently Asked Questions
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What is the employment type for this role?
The posting specifies that this is a full-time position.
Where is the job located?
The source posting does not specify a location.
What salary does this position offer?
The posting does not state the salary for this role, though it mentions performance-based and globally benchmarked pay.
How many years of experience are required?
Candidates must have two to four or more years of experience in business-to-business software-as-a-service implementations.
Sample Interview Questions
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