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MCD Global HealthInformation Technology Associate
MCD Global Health is seeking an Information Technology Associate for a full-time, remote position based out of Hallowell, Maine. This role involves managing everyday technical operations…
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About This Role
MCD Global Health is seeking an Information Technology Associate for a full-time, remote position based out of Hallowell, Maine. This role involves managing everyday technical operations to ensure alignment with established IT standards, practices, and policies. The person in this position will handle application stack support, administer enterprise Windows systems and endpoints, and deliver Tier 2 and Tier 3 troubleshooting. The role suits an IT professional experienced in handling helpdesk…
Job Description
MCD Global Health is seeking an Information Technology Associate for a full-time, remote position based out of Hallowell, Maine. This role involves managing everyday technical operations to ensure alignment with established IT standards, practices, and policies. The person in this position will handle application stack support, administer enterprise Windows systems and endpoints, and deliver Tier 2 and Tier 3 troubleshooting.
The role suits an IT professional experienced in handling helpdesk ticketing, network infrastructure, and cloud identity platforms. Responsibilities span across managing PC repairs, configuring LAN and WAN setups with switches and routers, and maintaining knowledge management tools along with Jira project administration. Additional duties include deploying mobile device management solutions, overseeing cloud-based productivity tools, writing technical documentation, and facilitating software training sessions.
This position requires participation in cybersecurity monitoring and response using endpoint detection tools. The IT Associate will also build automated workflows via REST APIs, handle user lifecycle management, and maintain collaboration platform permissions to support secure organizational operations.
Responsibilities
- Perform routine maintenance, troubleshooting, and support for the application stack
- Administer enterprise Windows systems and endpoints while providing Tier 2 and Tier 3 technical support
- Manage the Jira IT Helpdesk and handle in-house PC repairs and maintenance
- Configure and troubleshoot local and wide area network infrastructure utilizing routers and switches
- Produce documentation, training materials, and knowledge-based articles
- Conduct software training sessions and develop standard orientation kits
- Oversee daily IT operations to maintain compliance with established policies and standards
- Administer cloud productivity and identity platforms including identity governance and user lifecycle management
- Deploy and manage endpoints through mobile device management tools, including automated provisioning and compliance policies
- Construct and maintain automated workflows using form-based application tools and REST API integrations
- Manage document library structures, site architecture, and permissions within collaboration platforms
- Monitor and respond to cybersecurity alerts utilizing identity audit logs and endpoint detection tools
- Configure projects, automation rules, workflows, and permissions within Jira and knowledge management platforms
Requirements
- One year of professional experience in the job offered or a related occupation
- Ability to configure and troubleshoot LAN and WAN infrastructure using routers and switches
- Experience administering enterprise Windows systems and endpoints with Tier 2 and Tier 3 troubleshooting capabilities
- Experience administering user accounts and identities using Active Directory
- Work a schedule of 40 hours per week, Monday through Friday
Qualifications
- Bachelor's degree or foreign education equivalent in Information Technology or a related field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
The workplace location is listed as 105 2nd Street, Suite 2A, Hallowell, ME 04347, and the posting notes that the employee may telecommute.
What are the core educational and experience requirements?
Candidates must possess a Bachelor's degree or foreign educational equivalent in Information Technology or a related field, plus one year of experience in the offered job or a related occupation.
What is the salary for the Information Technology Associate position?
The base salary is $61,838 per annum.
What are the working hours for this position?
The position requires a 40-hour workweek, scheduled Monday through Friday.
Sample Interview Questions
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