Remote opportunity at
Independence Pet GroupInsurance Agent (Afternoon Shift)
Independence Pet Group is hiring an Insurance Agent for an afternoon shift from 12:00 to 8:30 PM EST in a remote capacity. This full-time, non-exempt position…
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About This Role
Independence Pet Group is hiring an Insurance Agent for an afternoon shift from 12:00 to 8:30 PM EST in a remote capacity. This full-time, non-exempt position offers an hourly pay rate of $20.19 with eligibility for overtime. Independence Pet Holdings, established in 2021, manages a diverse portfolio of modern pet health brands, services, and insurance products throughout North America to simplify the pet parenting journey. In this role, the agent…
Job Description
Independence Pet Group is hiring an Insurance Agent for an afternoon shift from 12:00 to 8:30 PM EST in a remote capacity. This full-time, non-exempt position offers an hourly pay rate of $20.19 with eligibility for overtime. Independence Pet Holdings, established in 2021, manages a diverse portfolio of modern pet health brands, services, and insurance products throughout North America to simplify the pet parenting journey.
In this role, the agent will support customers by answering inquiries, providing product and service details, and addressing complaints or account issues professionally. The ideal candidate brings a background in customer service or call center environments and either holds a Property and Casualty License or is willing to secure one within 45 days of starting. Team members participate in sales and retention activities, adhere to state and federal regulations, and help resolve member discrepancies while maintaining deep product knowledge.
The position includes comprehensive compensation and wellness offerings, such as medical, dental, and vision insurance, paid parental leave, retirement savings plans, and paid time off. Independence Pet Group also provides on-the-job training and skills development.
Responsibilities
- Respond to internal and external inquiries following established service level agreements
- Handle incoming member questions, product inquiries, complaints, warranties, and general concerns
- Analyze, research, and resolve member account problems and discrepancies
- Support team effectiveness by cross-training and assisting colleagues
- Maintain up-to-date knowledge of customer service policies and regulatory compliance
- Engage in sales, solution innovation, and retention initiatives for current and new clients
Requirements
- Hold and maintain a Property and Casualty License or obtain it within 45 days of hire
- Bring a minimum of two years of relevant experience in customer service, a call center, or a similar field
- Work the designated afternoon shift from 12:00 to 8:30 PM EST
Core Skills
Benefits
- Comprehensive full medical, dental, and vision insurance
- Basic life insurance provided at no cost
- Company-paid short-term and long-term disability
- 12 weeks of fully paid parental leave
- Health Savings Account and Flexible Spending Accounts
- Retirement savings plan
- Personal paid time off and paid holidays
- Company-wide wellness day off
- Paid time off for nonprofit volunteering
- Commuter benefits
- Group pet insurance
- Employee Assistance Program
- On-the-job training and skills development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states the job location is remote.
What are the working hours for this role?
The shift for this position runs from 12:00 to 8:30 PM EST.
What is the pay rate for the Insurance Agent?
The hourly pay rate is $20.19, and the position is non-exempt and eligible for overtime.
What license is required to apply?
Applicants must hold and maintain a Property & Casualty License or obtain one within 45 days of hire.
Sample Interview Questions
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