Remote opportunity at
Mindful Support ServicesInsurance Follow Up Specialist - Dallas-Fort Worth, Tx
Mindful Support Services seeks a full-time Insurance Follow Up Specialist to work remotely on a Monday through Friday schedule. The organization delivers administrative, marketing, and billing…
Career Tools
About This Role
Mindful Support Services seeks a full-time Insurance Follow Up Specialist to work remotely on a Monday through Friday schedule. The organization delivers administrative, marketing, and billing support to independent mental health providers, such as psychologists, nurse practitioners, and therapists. Since its founding in 2011, the company has expanded to over twenty-five locations and partnered with more than 2,300 practitioners. This position requires an experienced claim professional to independently manage complex…
Job Description
Mindful Support Services seeks a full-time Insurance Follow Up Specialist to work remotely on a Monday through Friday schedule. The organization delivers administrative, marketing, and billing support to independent mental health providers, such as psychologists, nurse practitioners, and therapists. Since its founding in 2011, the company has expanded to over twenty-five locations and partnered with more than 2,300 practitioners.
This position requires an experienced claim professional to independently manage complex denied, rejected, and aged insurance balances across Medicaid, Medicare, and commercial payers. The ideal candidate takes complete ownership of claims from initial nonpayment to final resolution, utilizing direct payer communication, portal-based research, appeals, and reconsiderations. Background checks are required for this role.
Responsibilities
- Manage aged, rejected, and denied insurance accounts receivable, focusing on balances past 120 days
- Review denial codes, benefits information, filing limits, and authorization rules to determine next steps
- File and monitor appeals, reconsiderations, corrected claims, and medical record submissions
- Interact with commercial insurance representatives and navigate portals to track claim status and secure payment outcomes
- Communicate action items and claim details clearly to internal colleagues and care providers
- Post insurance adjustments and payments accurately in alignment with remittance advice
- Maintain complete documentation within AdvancedMD and tracking systems regarding claim history
Requirements
- Minimum of two years of direct medical insurance accounts receivable follow-up and resolution experience
- Hands-on background handling commercial insurance, Medicare, Medicaid, and managed Medicaid claims
- Proficiency with practice management systems, electronic health records, clearinghouse tools, Microsoft Excel, and Outlook
- Demonstrated organizational skills, attention to detail, and thorough documentation habits
Qualifications
- Background in behavioral health insurance billing and accounts receivable
- Familiarity with AdvancedMD or comparable behavioral health practice management platforms
- Experience navigating regional and national commercial payer portals, including Blue Cross Blue Shield, Aetna, Cigna, Optum, and UnitedHealthcare
- Experience operating Apple computers and macOS
Core Skills
Benefits
- Seventy-five percent coverage for vision, dental, and health insurance
- Fifteen paid time off days accrued during the first year
- Six paid holidays annually
- 401k matching program
- Life insurance coverage
- Professional development training and advancement pathways
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that this role is remote with a Monday through Friday schedule.
What is the salary for this role?
The salary ranges from $20 to $25 per hour, depending on experience.
What level of experience is required?
Candidates must have at least two years of direct medical insurance accounts receivable follow-up and claim-resolution experience.
Are current clients eligible to apply?
No, it is a conflict of interest for employees to be current clients of Mindful Therapy Group, so clinical services must be discontinued before employment begins.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.