Remote opportunity at
Talent Inc.International Coaching & Training Operations Manager
Talent Inc. is hiring an International Coaching & Training Operations Manager to oversee global workforce solutions. The employer delivers career transition and leadership development services across…
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About This Role
Talent Inc. is hiring an International Coaching & Training Operations Manager to oversee global workforce solutions. The employer delivers career transition and leadership development services across more than one hundred countries and in over eighty languages by combining personalized coaching with technology. This hands-on, people-focused position is responsible for managing international program operations across LATAM, APAC, and EMEA. The role suits professionals with a background in program management, operations, talent…
Job Description
Talent Inc. is hiring an International Coaching & Training Operations Manager to oversee global workforce solutions. The employer delivers career transition and leadership development services across more than one hundred countries and in over eighty languages by combining personalized coaching with technology. This hands-on, people-focused position is responsible for managing international program operations across LATAM, APAC, and EMEA. The role suits professionals with a background in program management, operations, talent management, or client delivery who can handle cross-functional collaboration, coach community development, and project execution. The selected manager will work closely with internal teams including Sales, Client Success, Product, Finance, and Business Operations to align operational capabilities with business needs and client commitments. Key duties involve managing coach capacity, overseeing participant assignment processes, serving as the main contact for a global network of contract coaches, and driving continuous process improvement to support scalable growth.
Responsibilities
- Manage daily operations for the international coaching network across multiple languages and regions
- Lead projects and implement scalable processes to enhance service delivery, consistency, and efficiency
- Handle coach capacity planning and workforce readiness to match client demand and business expansion
- Oversee coach matching and participant assignments to maintain established service level agreements
- Act as the main contact point for contract coaches distributed across APAC, EMEA, and LATAM
- Organize regular group touchpoints for the coach community to share updates and best practices
- Design and execute community and professional development initiatives aligned with the delivery methodology
- Collaborate with Talent Acquisition and leadership on sourcing, interviewing, and selecting coaches
- Serve as the primary escalation contact for service delivery issues and coach performance concerns
- Partner with Sales and Client Success teams to clarify delivery needs and support international client programs
- Coordinate coach availability for virtual programs, onsite events, and specialized client engagements
- Manage multilingual delivery, localized resources, translations, and specialized requests
- Perform operational audits and contribute to quality assurance and process improvement initiatives
- Analyze operational data, identify risks, and recommend solutions to boost delivery effectiveness
- Establish standardized operating procedures and workflows supporting scalable growth
- Contribute inputs to the monthly international coach billing process managed by Finance
- Lead cross-functional initiatives to improve customer experience and international service delivery
- Coordinate with Content and Product teams on translations, updates, and platform enhancements
Requirements
- 6+ years of experience in operations, client delivery, program management, talent management, or a related field
- Demonstrated project management and organizational capabilities
- Experience supporting global organizations and coordinating distributed or global teams
- Ability to manage multiple priorities in a fast-paced and client-focused environment
- Strong stakeholder management and communication skills
- Experience in driving continuous improvement
- Strong analytical and problem-solving abilities
- Experience in career transition, talent management, coaching, or professional services
- Familiarity with CRM and operational systems
Qualifications
- Bachelor’s or Master’s degree in Operations, Human Resources, Business, or a related field, or equivalent experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote policy for this role?
The posting specifies a remote location.
What is the employment type?
The posting indicates that this is a full-time position.
What salary is offered?
The posting does not specify a salary.
What level of experience is required?
Candidates must have six or more years of experience in operations, program management, client delivery, talent management, or a related field.
Sample Interview Questions
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