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PaystoneInventory Management Specialist
Paystone is seeking an Inventory Management Specialist to join its Payments Operations team on a full-time, remote basis. As a leading North American payment and software…
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About This Role
Paystone is seeking an Inventory Management Specialist to join its Payments Operations team on a full-time, remote basis. As a leading North American payment and software company, Paystone provides automated payment processing, customer loyalty, gift card, and reputation marketing solutions used by over 30,000 locations across Canada and the United States. The organization employs more than 200 individuals and serves as a technology partner for brands such as Irving Oil,…
Job Description
Paystone is seeking an Inventory Management Specialist to join its Payments Operations team on a full-time, remote basis. As a leading North American payment and software company, Paystone provides automated payment processing, customer loyalty, gift card, and reputation marketing solutions used by over 30,000 locations across Canada and the United States. The organization employs more than 200 individuals and serves as a technology partner for brands such as Irving Oil, The Source, Global Pet Foods, and Kernels Popcorn.
In this role, the primary administrator will manage the movement, assignment, and status tracking of processing equipment and payment terminals within Salesforce CRM. The successful candidate will collaborate closely with Customer Support, Logistics, Finance, and Sales teams to maintain data integrity across merchant accounts, align billing with deployed hardware, and support operational audits.
This opportunity is well-suited for a detail-oriented, proactive individual with a background in operations, customer support, or inventory data management who thrives in an environment emphasizing accuracy, collaboration, and continuous improvement.
Responsibilities
- Manage the complete lifecycle of payment terminals, hardware, POS units, PIN pads, and accessories within Salesforce CRM
- Log equipment movements including deployments, shipments, returns, swaps, repairs, and deactivations
- Coordinate with shipping partners, field technicians, and internal departments to keep Salesforce stages updated
- Process and resolve hardware-related support tickets and requests alongside the Customer Support team
- Ensure terminal replacement, displacement, and retrieval tickets are documented and closed out according to company SLAs
- Serve as the internal contact for hardware status questions from Sales, Account Management, and Support teams
- Maintain complete data accuracy for serial numbers, terminal inventory, merchant account bindings, and status tags in Salesforce
- Perform data cleanups and cross-functional checks to eliminate duplicate records and discrepancies
- Align active terminal data in Salesforce with billing and finance systems for accurate equipment billing
- Support quarterly and annual operational and hardware audits by verifying and archiving open tickets
- Reconcile system inventory totals against billing records without physical stock counting
Requirements
- 1 to 3 years of experience in operations, customer support, or inventory data management
- Meticulous attention to detail regarding data entry, process accuracy, and serial number reconciliation
- Ability to identify and resolve system discrepancies across billing data, inventory records, and ticketing
- Verbal and written communication skills for cross-functional collaboration
Qualifications
- Experience in the merchant services, fintech, or payments industry
- Proficiency with Salesforce CRM, including handling cases, assets, inventory objects, ticket workflows, and dashboards
- Familiarity with payment terminal brands and types such as Clover, Ingenico, Verifone, and PAX
Core Skills
Benefits
- Compensation tied to market data
- Rewards for contribution
- Flexible time off
- Career development opportunities
- Work from home arrangement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting indicates a work-from-home remote status.
What is the employment type?
The position is full-time.
What salary does Paystone offer for this role?
The posting states that compensation is tied to market data, but a specific salary figure is not disclosed.
What system is used to manage payment terminal inventory?
All movement, assignment, and status tracking of payment terminals and processing equipment are managed within Salesforce CRM.
Sample Interview Questions
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