Opportunity at
KudaInformation Systems Administrator (Abuja)
Kuda is hiring an IS Administrator Analyst in Abuja to deliver first- and second-level technical help across the company and manage IT service tickets. The role…
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About This Role
Kuda is hiring an IS Administrator Analyst in Abuja to deliver first- and second-level technical help across the company and manage IT service tickets. The role keeps collaboration and messaging tools working, responds promptly to issues logged in Jira, and helps staff with hardware and software faults, escalating harder cases to senior colleagues. Day to day, the analyst provisions and removes user access during joiner and leaver events, administers accounts…
Job Description
Kuda is hiring an IS Administrator Analyst in Abuja to deliver first- and second-level technical help across the company and manage IT service tickets. The role keeps collaboration and messaging tools working, responds promptly to issues logged in Jira, and helps staff with hardware and software faults, escalating harder cases to senior colleagues.
Day to day, the analyst provisions and removes user access during joiner and leaver events, administers accounts in Azure, Google Workspace, Jira, Notion, Looker and Slack, and manages third-party integrations and cloud licences. Other tasks include installing and configuring hardware and software, applying security updates, monitoring computers, printers, network kit, CCTV and access doors, and maintaining an accurate asset register. The analyst also supports the contact-centre software, writes team procedures and policies, and takes part in disaster recovery exercises and continuity planning.
The posting lists a bachelor's degree in computer science or engineering and zero to three years of experience. It names MCP, CCNA and ITIL as credentials, and expects working knowledge of Windows client and server systems, Google Workspace, IT governance, ISMS, ITIL and PCI DSS. The role is full-time and on-site with a hybrid in-office schedule. No salary is stated.
Responsibilities
- Give first- and second-line help for collaboration and messaging tools and respond to Jira issues promptly
- Diagnose and fix hardware and software faults, escalating complex cases
- Provision and deprovision user access across cloud workspaces and integrations
- Track cloud licences and keep the asset register accurate
- Roll out security settings and patches on managed platforms to global standards
- Check network, printer, CCTV and door-access equipment and coordinate with vendors
- Write team procedures, policies and operating manuals
- Take part in disaster recovery tests and continuity planning for critical systems
Requirements
- Degree in computer science or engineering
- Zero to three years of overall experience
- Clear writing and communication
- Understanding of Windows client and server systems and of Google Workspace
- Sound people-management instincts and grasp of business processes
- Basic knowledge of IT governance, ISMS, ITIL and PCI DSS
- Analytical, numerical and problem-solving strength
- Working familiarity with Windows, macOS, Microsoft Office and basic networking
Qualifications
- MCP, CCNA and ITIL credentials, as listed
Core Skills
Benefits
- Energetic, multinational colleagues
- Pension and career progression
- Annual leave with bank holidays, plus paid leave for family events, moving and study
- Group life and medical cover, plus a welfare scheme
- Employee wellness app and award-winning learning programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The title names Abuja. The role is on-site with a hybrid in-office schedule.
What experience is required?
Zero to three years of overall experience, plus a degree in computer science or engineering.
What support duties are included?
Support tickets, joiner and leaver access, device monitoring and disaster recovery exercises.
What is the salary?
No salary is given.
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