This job has expired and is no longer accepting applications.
Hybrid opportunity at
METRO AGIT Support Analyst - Local IT & Support
METRO AG is a major international food wholesaler, and its technology division, METRO.digital, develops software and digital solutions spanning from e-commerce to checkout systems. The Metro…
Career Tools
About this role
IT Support Analyst - Local IT & Support at METRO AG is a full-time role. Work arrangement: Hybrid. Location: Not specified. No salary is shown in this listing. It was posted on Sep 30, 2026. This listing is paused and not taking applications at the moment.
Job Description
METRO AG is a major international food wholesaler, and its technology division, METRO.digital, develops software and digital solutions spanning from e-commerce to checkout systems. The Metro Digital Romania Squad is currently hiring an IT Support Analyst to deliver dependable workplace technology assistance to internal employees.
In this position, the professional will ensure that accounts, applications, hardware devices, and internal services remain secure and operational. Key duties involve providing first- and second-level troubleshooting, handling asset lifecycle tasks, and maintaining hardware procedures. The scope encompasses support for Windows and macOS environments, Microsoft 365, network connectivity, and conference room technology.
This role fits candidates who possess strong problem-solving abilities, customer service skills, and familiarity with IT service management frameworks. The successful applicant will operate within a multicultural, agile work setup that offers professional development opportunities and a hybrid working model to support work-life balance.
Responsibilities
- Deliver level 1 and level 2 technical assistance via remote methods and on-site locations
- Diagnose and resolve issues related to Windows, macOS, hardware, software, printing, and peripherals
- Handle setup, configuration, deployment, replacement, and upkeep for laptops and workplace hardware
- Process access requests, user authentication, multi-factor authentication, and Active Directory or Entra ID tasks
- Maintain Microsoft 365 applications, Outlook, Teams, OneDrive, and SharePoint
- Manage videoconferencing equipment, meeting rooms, and Teams Rooms
- Handle service requests and incidents following established ITSM procedures and service level agreements
- Execute employee onboarding, offboarding, asset tracking, and hardware procurement workflows with couriers
- Adhere to security protocols and report security or infrastructure incidents to appropriate units
- Produce knowledge articles, technical records, and asset inventories
- Coordinate with network, security, infrastructure, applications, procurement, and external support groups
- Engage in technology migrations, rollouts, office relocations, and continuous improvement projects
Requirements
- Demonstrated troubleshooting and analytical abilities
- Experience with Windows and macOS administration
- Knowledge of Microsoft 365, Active Directory, Entra ID, and Intune
- Understanding of networking concepts including LAN, Wi-Fi, VPN, DNS, and DHCP
- Familiarity with ticketing systems and ITSM practices
- Strong customer service and communication capabilities
- Attention to detail and security awareness
- Competence to operate autonomously and alongside specialized technology groups
Qualifications
- Familiarity with Jira and Service Now as ITSM tools
Core Skills
Benefits
- Hybrid working model promoting work-life balance
- Participation in self-organizing, multicultural agile teams
- Individual and company-wide professional development programs and training
- Career upskilling opportunities focused on leadership and growth
- Personalized support across all professional stages
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this IT Support Analyst role?
The posting specifies that the employment type is full-time.
What is the work location and remote policy?
The role is on-site and utilizes a hybrid working model within a multicultural, agile environment.
What is the salary for this position?
The job posting does not specify a salary.
What ITSM tools are mentioned in the posting?
Familiarity with Jira and Service Now as ITSM tools is noted in the job details.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
Explore more jobs like this
What to do next
This listing is no longer open, so the quickest next step is one of the live roles above. Save the ones that fit, and check the employer's other openings on its company page. To hear about new matches as they are posted, set up a job alert from your candidate account.