Opportunity at
Simbisa BrandsIt Technician
Simbisa Brands is currently hiring an IT Technician to be based in Harare. This on-site role reports directly to the IT Manager and involves delivering technical…
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About This Role
Simbisa Brands is currently hiring an IT Technician to be based in Harare. This on-site role reports directly to the IT Manager and involves delivering technical support across various restaurant locations and corporate offices. The position suits a detail-oriented professional capable of working autonomously to resolve technical issues promptly. The chosen candidate will handle a variety of tasks, including the installation, configuration, and troubleshooting of computers, printers, laptops, and Point…
Job Description
Simbisa Brands is currently hiring an IT Technician to be based in Harare. This on-site role reports directly to the IT Manager and involves delivering technical support across various restaurant locations and corporate offices. The position suits a detail-oriented professional capable of working autonomously to resolve technical issues promptly.
The chosen candidate will handle a variety of tasks, including the installation, configuration, and troubleshooting of computers, printers, laptops, and Point of Sale systems. Additional responsibilities involve conducting routine equipment maintenance, resolving network and Wi-Fi issues, managing user accounts, and maintaining accurate IT asset records. Furthermore, the technician will participate in setting up technology for new restaurant launches and escalating complex problems when necessary.
Applicants should meet the minimum educational criteria and demonstrate strong technical and problem-solving abilities. Preference is given to applicants residing in Harare who can deliver prompt on-site support to local Simbisa Brands branches.
Responsibilities
- Deliver initial and on-site technical assistance to personnel across office and restaurant locations
- Set up, configure, service, and repair computers, laptops, printers, and auxiliary hardware
- Identify and fix hardware, software, network, Wi-Fi, and connectivity problems
- Install, configure, and troubleshoot Point of Sale equipment and associated devices
- Execute preventive maintenance routines on technology assets to detect potential breakdowns
- Address support inquiries and finish repairs within designated deadlines
- Keep track of IT asset inventories, service logs, work tickets, and technical records
- Manage user profiles, credentials, access permissions, email, and standard productivity software
- Participate in launching new restaurants through technology setups, system updates, and hardware rollouts
- Manage tools, hardware inventory, and replacement parts while reporting shortages
- Forward complex or persistent technical problems to the relevant support group
- Adhere to internal information technology, data security, and occupational safety guidelines
Requirements
- Hold a diploma in Information Technology, Computer Science, Information Systems, or a related discipline
- Possess working familiarity with Windows operating systems, Microsoft Office, and computer hardware and software diagnostics
- Demonstrate working knowledge of local area networks, wide area networks, Wi-Fi, TCP/IP, and basic network troubleshooting
- Exhibit strong problem-solving capabilities along with performance under pressure
- Display high standards of honesty, responsibility, professional conduct, and customer support
- Reside in Harare to provide timely on-site support to local outlets and surrounding areas
Qualifications
- Possess a degree in a relevant discipline as an added advantage
- Bring previous experience supporting Point of Sale systems
- Have background working in food service, retail, or multi-site settings
- Hold a valid driver’s licence
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the IT Technician role?
The position is located in Harare and involves on-site duties, with preference given to candidates based in Harare who can provide timely on-site support to local Simbisa Brands outlets and surrounding areas.
What are the core educational requirements for applicants?
Applicants must hold at least a diploma in Information Technology, Computer Science, Information Systems, or a related field. A relevant degree is listed as an added advantage.
What is the salary for this position?
The job posting does not specify the salary.
How can interested candidates apply for the job?
Interested and suitably qualified internal candidates should submit an updated CV and copies of relevant academic and professional certificates to careers@zw-simbisa.com, using the subject line 'IT Technician – Harare' by the closing date of 30 October 2026.
Sample Interview Questions
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