Opportunity at
BoschITS_Team Lead
Bosch is currently hiring an ITS Team Lead for a full-time position located in Bengaluru. This on-site role involves supervising a team of 20 or more…
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About This Role
Bosch is currently hiring an ITS Team Lead for a full-time position located in Bengaluru. This on-site role involves supervising a team of 20 or more associates while maintaining service quality and operational standards. The position requires guiding team members, managing incident resolution processes using ITIL practices, and overseeing user access provisioning and audits. Selected candidates will act as a communication bridge between the team and other business departments. This…
Job Description
Bosch is currently hiring an ITS Team Lead for a full-time position located in Bengaluru. This on-site role involves supervising a team of 20 or more associates while maintaining service quality and operational standards.
The position requires guiding team members, managing incident resolution processes using ITIL practices, and overseeing user access provisioning and audits. Selected candidates will act as a communication bridge between the team and other business departments.
This opportunity is suited for experienced IT support professionals who possess a strong background in team leadership, Active Directory administration, and identity and access management technologies.
Responsibilities
- Supervise and mentor a team of 20 or more associates
- Oversee user account provisioning, modifications, and access deactivation following the principle of least privilege
- Manage and resolve IT incidents in alignment with ITIL best practices
- Maintain compliance with regulatory requirements and internal organizational standards
- Conduct regular quality audits and access reviews
- Serve as a communication liaison between the department and other organizational groups
Requirements
- Minimum of 9 years of professional experience in IT Support Services
- Direct experience leading a team of 20 or more associates
- In-depth knowledge and application of the ITIL framework
- Proven background in incident management and timely resolution
- Proficiency in Active Directory user management and group policy configuration
- Basic understanding of network administration protocols and troubleshooting
- Experience using IAM technologies and tools for access governance
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline
- ITIL certification
- Background working in a large-scale IT environment supporting diverse user groups
- Familiarity with ticketing tools
- Knowledge of scripting languages for automation
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is based in Bengaluru and is on-site.
What is the employment type?
This is a full-time position.
How much experience is required?
Candidates must have 9 years of experience in IT Support Services, including experience managing a team of 20 or more associates.
What salary does Bosch offer for this position?
The salary is not specified in the job posting.
Sample Interview Questions
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