Opportunity at
OzowJunior Integration and Enablement Associate
Ozow, a fintech company specializing in digital payment solutions in South Africa, is seeking a Junior Integration and Enablement Associate for a full-time, on-site role in…
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About This Role
Ozow, a fintech company specializing in digital payment solutions in South Africa, is seeking a Junior Integration and Enablement Associate for a full-time, on-site role in Cape Town. This position focuses on supporting integration and activation processes for small and medium-sized enterprise merchants, ensuring that live merchant configurations remain healthy and perform as expected. The person in this role will handle basic integrations, monitor alerts and error reports, troubleshoot technical…
Job Description
Ozow, a fintech company specializing in digital payment solutions in South Africa, is seeking a Junior Integration and Enablement Associate for a full-time, on-site role in Cape Town. This position focuses on supporting integration and activation processes for small and medium-sized enterprise merchants, ensuring that live merchant configurations remain healthy and perform as expected.
The person in this role will handle basic integrations, monitor alerts and error reports, troubleshoot technical issues, and reconfigure merchant settings. They will also communicate with internal stakeholders and merchants, log recurring technical problems, and maintain integration documentation. The ideal candidate has a proactive approach, strong attention to detail, and a foundational understanding of web technologies.
Perks for South Africa-based employees include a medical aid subsidy, group risk insurance, annual leave, birthday leave, learning and development programs, a mentorship initiative, quarterly team-building activities, and an employee assistance program. On-site office benefits consist of healthy breakfast, lunches, snacks, a barista, and monthly team connects.
Responsibilities
- Monitor error leakage and misconfiguration reports to identify merchants needing attention
- Review system and integration alerts, triaging them based on urgency and business impact
- Reconfigure merchant integration settings and escalate complex cases to senior staff
- Maintain a log of identified issues, actions taken, and outcomes
- Handle end-to-end integrations for SME merchants to keep them performing correctly
- Perform hands-on technical troubleshooting and act as a support resource during activation
- Serve as a point of contact for SME merchants and Activations Specialists regarding configuration queries
- Communicate investigation and resolution status clearly to merchants and internal stakeholders
- Log recurring technical trends with the Integration Project Manager to inform improvements
- Keep integration playbooks, documentation, and checklists updated for SME merchants
Requirements
- 1 to 3 years of experience in an IT-related role, technical support, or integrations
- Basic understanding of web technologies such as webhooks and REST APIs
- Familiarity with reporting tools, spreadsheets, and ticketing or alerting systems
- Basic awareness of data protection obligations, POPIA, PCI-DSS, KYC, and AML requirements
- Strong attention to detail when reviewing configuration issues and reports
- Good communication skills for working alongside merchants and colleagues
- Proactive and organized approach to manage monitoring and follow-up tasks
- Ability to quickly learn new tools, technologies, and platforms
Qualifications
- Relevant qualification in computer science, information technology, information systems, engineering, or a related field
- Exposure to payments, financial services, or eCommerce
- Exposure to monitoring dashboards, reports, or alerting tools
- Familiarity with billing systems, POS, retail systems, or eCommerce platforms such as Shopify, WooCommerce, or Magento
Core Skills
Benefits
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Employee Assistance Programme (EAP)
- Community initiatives
- Access to cutting-edge technology
- Healthy breakfast, lunches, and snacks at the office
- Monthly team connects
- On-site Barista
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this role?
This is an on-site position located in Cape Town.
What is the employment type?
The role is full-time.
What experience is required for this position?
Candidates need one to three years of experience in an IT-related role, technical support, or integrations, along with a relevant qualification or equivalent practical experience.
Is the salary stated in the job posting?
No, the salary is not stated in the source posting.
What does the interview process include?
The interview process includes meetings with the People team, the hiring manager, and relevant C-suite executives, and may feature technical and psychometric assessments.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
