Lead, Feedback & Grievance

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About This Role

This full-time, on-site Lead role for Feedback and Grievance covers complaint and feedback systems for patients, staff and stakeholders across Imo State. The lead sets up collection and tracking systems, ensures grievances are resolved under organizational policy and regulatory standards, and reports on trends. The role requires at least six years of relevant experience, preferably in healthcare.

Job Description

Responsibilities

• Develop and manage systems for collecting, tracking and analyzing feedback and grievances
• Ensure timely resolution of grievances under organizational policy
• Prepare reports on feedback trends and service improvement recommendations
• Train and support staff on feedback and grievance procedures

Requirements

• 6 to 10 years of experience in stakeholder management, grievance handling, customer service or a related field
• Preferably within healthcare

Qualifications

• Bachelor's degree in Public Administration, Healthcare Management, Human Resources or a related discipline
• A master's degree or relevant certification is listed as an additional qualification

Core Skills

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