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Jobs for HumanityLead Intake / CRM Manager
Jobs for Humanity is hiring a Lead Intake / CRM Manager to support AB Group PLLC, a dynamic architecture firm specializing in hospitality, multifamily, and office…
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About This Role
Jobs for Humanity is hiring a Lead Intake / CRM Manager to support AB Group PLLC, a dynamic architecture firm specializing in hospitality, multifamily, and office projects. This remote role centers on rapid inbound lead management, appointment setting, and HubSpot CRM oversight. The person in this position will act as the primary point of contact for new inquiries originating from website forms, front desk calls, voicemails, and other marketing channels.…
Job Description
Jobs for Humanity is hiring a Lead Intake / CRM Manager to support AB Group PLLC, a dynamic architecture firm specializing in hospitality, multifamily, and office projects. This remote role centers on rapid inbound lead management, appointment setting, and HubSpot CRM oversight.
The person in this position will act as the primary point of contact for new inquiries originating from website forms, front desk calls, voicemails, and other marketing channels. Responsibilities include contacting inbound leads within 60 seconds, conducting initial qualifications, scheduling meetings with appropriate team members, and maintaining meticulous data integrity inside HubSpot. Additionally, the role involves executing structured cold calling and cold emailing campaigns targeting real estate developers, contractors, investors, and property owners.
This position requires an exceptional sense of urgency, flawless English communication skills, and the capability to engage professionally with senior industry decision-makers. Ideal candidates possess a strong background in inside sales, customer service, business development, or lead qualification, paired with hands-on CRM experience and high organizational discipline.
Responsibilities
- Reach out to new website and inbound telephone leads within 60 seconds of submission or missed call
- Perform structured follow-up cadences through calls and emails until prospects respond, schedule, or opt out
- Conduct initial prospect qualification calls covering project scope, schedule, budget, and decision-makers
- Schedule qualified opportunities with the correct firm team member and dispatch calendar invitations
- Manage daily data quality inside HubSpot by updating contact, company, deal, and activity records
- Advance sales pipeline stages based on verified activity from initial contact to project won or lost
- Execute targeted outbound cold calling and cold emailing campaigns toward priority real estate and construction markets
- Produce regular daily and weekly reports tracking lead volume, response times, conversion rates, and CRM metrics
Requirements
- Exceptional spoken and written English proficiency without excessive filler words or slang
- Clear, confident, and professional telephone voice accompanied by strong listening and note-taking skills
- Prior successful experience in inside sales, appointment setting, lead qualification, business development, or customer service
- Practical experience utilizing HubSpot CRM or a comparable platform
- Ability to manage a high volume of calls, emails, tasks, and data records while maintaining speed and accuracy
- Comfort speaking directly with senior business owners and decision-makers
- Reliable telephone access, stable internet connection, and a suitable remote work environment
Qualifications
- Direct experience administering HubSpot contacts, companies, deals, lists, workflows, sequences, and reports
- Prior professional background in architecture, engineering, construction, commercial real estate, or related service industries
- Previous experience conducting business-to-business cold calling and email outreach campaigns
- Familiarity with calendar scheduling tools, email applications, contact databases, and list-building utilities
- Experience qualifying project inquiries related to architecture, engineering, permits, and property improvements
Core Skills
Benefits
- Supportive and collaborative team environment focused on innovation and creativity
- Access to professional growth opportunities and skill development
- Chance to contribute to impactful architectural projects
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The source posting explicitly states that the role is remote.
What salary is offered for this role?
The salary is not specified in the job posting.
What are the core duties of the Lead Intake / CRM Manager?
Core duties include responding to inbound leads within 60 seconds, qualifying prospective clients, booking appointments, maintaining HubSpot CRM records, and conducting outbound cold calling and email campaigns.
What CRM platform does the employer use?
The role utilizes HubSpot CRM for managing sales data, deal stages, tasks, and reporting dashboards.
Sample Interview Questions
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