Remote opportunity at
Coconut SoftwareLead Product Manager (Contract)
Coconut Software builds products that help banks and credit unions across North America handle customer booking, line management and remote video service. It is hiring a…
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About This Role
Coconut Software builds products that help banks and credit unions across North America handle customer booking, line management and remote video service. It is hiring a Lead Product Manager on a contract basis. The role reports to the Chief Product and Engineering Officer and is responsible for company-level product strategy and a data-driven roadmap across the core product suite. The lead product manager balances existing customer needs against new ones,…
Job Description
Coconut Software builds products that help banks and credit unions across North America handle customer booking, line management and remote video service. It is hiring a Lead Product Manager on a contract basis. The role reports to the Chief Product and Engineering Officer and is responsible for company-level product strategy and a data-driven roadmap across the core product suite.
The lead product manager balances existing customer needs against new ones, and weighs features against architecture and operational work. The job includes managing the product roadmap, defining milestones and metrics, writing product epics, and working with engineering on shared objectives so that engineering understands customer requirements and product direction.
The posting also puts weight on AI-enabled products. The person would identify where AI could improve customer and staff experiences and build prototypes to test whether those ideas are useful and trustworthy. As a senior member of the product group, the role includes coaching product owners and improving product management tools and processes.
Candidates should have at least eight years of product management experience, ideally in SaaS or banking, and a technical background in areas such as APIs and integrations. Occasional travel to customers or the head office may be required, possibly as often as once per quarter. The posting describes the role as remote from anywhere in Canada.
Responsibilities
- Own the product roadmap, define milestones and key product metrics, and write product epics.
- Partner with engineering on objectives and keep engineering aligned on customer needs and product direction.
- Work with product marketing and designers to choose problems that match company goals.
- Meet customers and customer success teams regularly to validate requirements and gather feedback.
- Manage customer feature requests and speak up for customers inside the company.
- Turn AI opportunities into testable prototypes with engineering, design, data and security teams.
- Mentor product owners and improve the team's product management practices.
- Help set pricing with attention to development cost and revenue goals.
Requirements
- Eight or more years of product management experience.
- Skill at aligning engineering and market-facing groups, including through conflict and change.
- Technical background such as APIs and integrations, ideally at scaling SaaS companies.
- Hands-on collaboration with engineers building AI-enabled products, including LLMs, structured data, evaluation, privacy, security and usage costs.
- Excellent written and verbal communication, including presenting to executives.
- Proven experience managing several products in parallel as a portfolio.
- Open to travel to customers or the head office on occasion.
Qualifications
- Experience in SaaS or banking is a bonus.
- Understanding of design principles across mobile and web.
- A record of teaching or mentoring others.
- Record of shipping products that hit business targets.
Core Skills
Benefits
- Flexible schedule with flex-time and flex-days.
- Regular one-to-one coaching with a leader and access to the executive team.
- Health and dental benefits, virtual care and disability top-up starting from day one.
- Virtual mental health and employee assistance platform.
- Retirement savings plan with matching.
- Annual wellness benefit and an internet subsidy on each paycheck.
- Employee options and a bonus incentive program.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Can this role be done remotely?
The record lists the job as remote, and the posting says it can be done from anywhere in Canada. Travel to customers or the head office may be needed up to about once a quarter.
What is the expected pay?
The posting gives an expected hiring range of $130,000 to $170,000 for this vacant contract position. It does not state the currency.
Is this a contract or full-time role?
The posting describes a vacant contract position, while the record lists the employment type as full-time.
What experience is needed?
The posting asks for at least eight years of product management experience, ideally in SaaS or banking.
Sample Interview Questions
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