Remote opportunity at
SeatGeekLead Product Manager, Fan Experience
SeatGeek operates as a technology platform modernizing the ticketing industry by connecting fans and rightsholders within an open entertainment ecosystem. The company is currently seeking a…
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About This Role
SeatGeek operates as a technology platform modernizing the ticketing industry by connecting fans and rightsholders within an open entertainment ecosystem. The company is currently seeking a Lead Product Manager for Fan Experience to oversee the end-to-end user journey. In this remote, full-time position, the professional will shape strategy and influence partner roadmaps without direct ownership of a single surface, spanning from initial marketing discovery touchpoints through the event page and…
Job Description
SeatGeek operates as a technology platform modernizing the ticketing industry by connecting fans and rightsholders within an open entertainment ecosystem. The company is currently seeking a Lead Product Manager for Fan Experience to oversee the end-to-end user journey. In this remote, full-time position, the professional will shape strategy and influence partner roadmaps without direct ownership of a single surface, spanning from initial marketing discovery touchpoints through the event page and checkout process.
This role suits an experienced product leader who thrives on driving impact through influence and collaboration across cross-functional product, design, engineering, and marketing teams. Responsibilities include defining vision and metrics for acquisition funnels, optimizing landing pages, establishing automated quality checks, and spearheading cross-cutting features like price display, credits, incentives, trust signals, and notifications. The candidate will utilize AI-native workflows, analyze funnel and experiment data, and champion the fan journey across the organization.
Compensation for this role features a salary range of USD 152,000 to 220,000 per year, along with eligibility for equity and a discretionary annual bonus. SeatGeek provides comprehensive employee perks including unlimited paid time off, a home office work-from-home stipend, health insurance coverage, 401(k) matching, student loan matching, family leave up to 16 weeks, wellness expenses, and allowances for tickets, music subscriptions, and meditation tools.
Responsibilities
- Establish the vision, metrics, and strategy governing how users transition from marketing channels to landing pages and checkout flows.
- Monitor shifts in digital discovery, including AI-driven search, social commerce, and AI assistants, and introduce related opportunities to relevant teams.
- Refine landing experience strategies across category, venue, and performer pages, app deep links, and campaign pages.
- Drive cross-cutting features encountered post-landing, such as fee transparency, price display, incentives, trust signals, notifications, and followed events.
- Deploy automated quality checks to guarantee consistency across surfaces and evaluate AI-driven experiences continually.
- Map user journeys to identify drop-off points between teams and build data-driven cases for necessary fixes.
- Examine funnels, experiment results, and channel analytics independently to supply actionable recommendations for partner teams.
- Conduct discovery initiatives through competitive teardowns, data reviews, and user research to build a steady pipeline of experiments.
- Coordinate with Product and Marketing teams during planning sessions to secure commitment for prioritized opportunities.
- Utilize AI coding tools for prototyping, accelerate research synthesis with AI, and advocate for best practices across product teams.
Requirements
- At least 8 years of product management experience focused on travel, marketplaces, or consumer e-commerce, encompassing acquisition funnels, growth, or landing experiences.
- Demonstrated ability to secure prioritization and product delivery from teams outside of direct management.
- Working fluency in SEO, attribution models, paid marketing, and AI-driven discovery methods.
- Strong analytical capabilities paired with experimentation expertise and written communication skills.
- Experience handling trust, pricing, or design-system projects that cross multiple surfaces, accompanied by high attention to detail.
Qualifications
- Prior experience applying automation or AI tools to scale product quality monitoring.
- Background in ticketing or live events industries.
Core Skills
Benefits
- Equity stake eligibility
- Discretionary annual bonus
- Flexible work environment with the option for 100% remote work or office access
- Work-from-home stipend for home office setup
- Unlimited paid time off
- Fully-paid family leave up to 16 weeks
- 401(k) matching program
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to USD 25,000 toward reproductive health services, family building, and gender-affirming care
- USD 500 annual wellness expense allowance
- Subscriptions to Headspace, Headspace Care, and One Medical
- Quarterly allowance of USD 360 for live event tickets
- Annual music subscription for Spotify, Apple Music, or Amazon Music
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
This position offers a flexible work environment allowing employees to work 100% remotely or from the office as many days a week as desired.
What is the salary range and compensation structure?
The salary ranges from USD 152,000 to USD 220,000 per year. In addition, the role is eligible for equity and a discretionary annual bonus based on company and individual performance.
What level of experience is required?
Candidates must have at least eight years of product management experience in consumer e-commerce, marketplaces, or travel, including working on acquisition funnels, growth, or landing experiences.
Does this role manage a direct squad?
No, this role does not have its own squad. Delivery is achieved through influence, setting strategy, and partnering with design, engineering, and marketing roadmaps.
Sample Interview Questions
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