Opportunity at
FreshworksLead Software Engineer - Site Reliability
This lead site reliability engineering (SRE) position at Freshworks treats uptime as a top priority. The engineer works mostly behind the scenes, building resilience, automating recovery…
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About This Role
This lead site reliability engineering (SRE) position at Freshworks treats uptime as a top priority. The engineer works mostly behind the scenes, building resilience, automating recovery and keeping systems quick, dependable and easy to observe as they grow. The job involves working alongside engineering, platform and product groups so reliability is considered early, and setting the bar for performance and availability across the company. Responsibilities include building tooling that lifts…
Job Description
This lead site reliability engineering (SRE) position at Freshworks treats uptime as a top priority. The engineer works mostly behind the scenes, building resilience, automating recovery and keeping systems quick, dependable and easy to observe as they grow. The job involves working alongside engineering, platform and product groups so reliability is considered early, and setting the bar for performance and availability across the company.
Responsibilities include building tooling that lifts availability, latency, scale and overall system health, defining service level indicators and objectives, managing error budgets, and leading performance engineering. The engineer creates automated monitoring, alerting and self-healing remediation pipelines, takes charge of incident handling, digs into root causes, and writes learning-focused postmortems. The engineer also promotes observability across logs, metrics and traces, shapes infrastructure design, automation work and reliability plans, and champions site reliability practice across teams.
The candidate should have seven to twelve years in site reliability, DevOps or production engineering, and practical hands-on skill with Linux, Docker, Kubernetes, CI/CD pipelines and infrastructure as code. Familiarity with security and compliance for infrastructure, disaster recovery, high-availability design and distributed-system architecture is expected. Prior work should include building and scaling production services held to uptime targets of 99.99 percent or higher, and a history of fewer incidents and faster detection and recovery. A computing or engineering degree is expected. The role is on-site in Hyderabad, and no pay range is given.
Responsibilities
- Build tools that raise availability, cut latency, scale better and keep systems healthy.
- Set SLIs and SLOs, manage error budgets and lead performance work.
- Set up self-running pipelines for monitoring, alerting and automated repair.
- Work with engineering teams so reliability is built in from the design stage.
- Take charge of incident handling, root-cause investigation and learning-focused postmortems.
- Promote observability across logs, metrics and traces.
- Help define the design of infrastructure, its automation and the reliability plan.
- Encourage SRE practices throughout teams and functions.
Requirements
- Seven to twelve years working in site reliability, DevOps or production engineering roles.
- Writes clean, efficient code with good structure.
- Deep Linux knowledge for administration and hard troubleshooting.
- Practical Docker and Kubernetes use for deployments and operations.
- Designs and runs CI/CD pipelines.
- Knows infrastructure security practices and compliance expectations.
- Builds distributed systems that stay up, scale and recover well.
- Skilled at infrastructure as code and automation.
- Hands-on experience with disaster recovery and high-availability approaches.
- Uses monitoring, logging and tracing tools to keep systems healthy.
- Strong analytical and diagnostic thinking.
Qualifications
- A computing or engineering degree.
- Record of building and scaling production services held to 99.99 percent uptime or better.
- Proven reduction of incident volume and faster response times (MTTD and MTTR).
- Calm communicator under pressure, with an interest in automation and chaos engineering.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The listing gives Hyderabad and marks the role as on-site.
What experience is required?
The posting asks for seven to twelve years in site reliability, DevOps or production engineering.
What uptime experience is expected?
The posting asks for experience building and scaling services with uptime targets of 99.99 percent or higher.
What is the salary?
The posting does not specify a salary range.
How do I apply?
The posting does not describe an application process.
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