Opportunity at
FreshworksLead - Workplace Management (Travel & Transport Operations)
Freshworks is hiring a Lead for Workplace Management, covering travel and transport operations. The full-time, on-site role runs corporate travel from start to finish and manages…
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About This Role
Freshworks is hiring a Lead for Workplace Management, covering travel and transport operations. The full-time, on-site role runs corporate travel from start to finish and manages the employee transport program, supporting travelers around the world and daily commuter transport for staff at the Chennai, Hyderabad and Bangalore sites. On the travel side, the lead oversees business trips, lodging and corporate hotel rates, and runs the day-to-day operation of the booking…
Job Description
Freshworks is hiring a Lead for Workplace Management, covering travel and transport operations. The full-time, on-site role runs corporate travel from start to finish and manages the employee transport program, supporting travelers around the world and daily commuter transport for staff at the Chennai, Hyderabad and Bangalore sites.
On the travel side, the lead oversees business trips, lodging and corporate hotel rates, and runs the day-to-day operation of the booking platform, including configuration, user adoption, feature rollouts and issue resolution. Suppliers, the travel management partner and hotel providers are overseen through periodic evaluations, pricing talks and escalation handling. Visa and immigration support is coordinated with outside specialists while keeping staff aligned with policy.
Transport duties cover daily cab and shuttle services for employees, including routing, seat utilization, driver safety and service standards, plus transit for overseas staff and client visits. The lead implements and runs transport management software, handles vendor contracts, purchase orders and invoice disputes, tracks cost, utilization, no-show and service-level measures, and reports monthly to leadership. The posting asks for six to eight years of hands-on work in corporate travel, employee transport or workplace logistics, with communication in both English and Tamil.
Responsibilities
- Oversee the full corporate travel program, including business travel, lodging and corporate rates.
- Run daily operations of the booking platform: configuration, adoption, releases and issue resolution.
- Manage travel platform providers, hotel partners and service vendors through reviews and rate talks.
- Coordinate visa and immigration support with external partners and keep guidance aligned with policy.
- Manage daily employee transit, including routing, seat fill rates, driver safety and service quality.
- Manage transit for overseas employees and client meetings.
- Lead rollout and daily management of transport management systems, including user onboarding.
- Oversee vendor onboarding, contract compliance, purchase documentation, invoice checks and payment escalations.
- Track KPIs such as cost, utilization, no-shows and SLA compliance, and report monthly to leadership.
- Drive employee communication, system training and ticket resolution.
Requirements
- Six to eight years of hands-on experience in corporate travel, employee transport or workplace logistics.
- Experience running large employee transport networks, shuttle routes and vendor fleets.
- Proficiency with travel management platforms such as Navan, Concur or Spotnana.
- Experience implementing or running transport management systems such as SafeTrax, MoveInSync or Routematic.
- Advanced spreadsheet skills for MIS reporting, pivots and dashboards.
- Experience with vendor onboarding, contracts, purchase workflows and invoice processing.
- Experience evaluating suppliers, negotiating rates and tracking SLA performance.
- Communication in English and Tamil, and calm handling of escalations.
Qualifications
- Ability to coordinate with people teams, finance, buying, IT and security colleagues on operational and policy questions.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting does not give one office location. It names the Chennai, Hyderabad and Bangalore sites, and the role is listed as on-site.
How much experience is required?
The posting asks for six to eight years of hands-on work in corporate travel, employee transport or workplace logistics.
Which languages are required?
The posting asks for communication in both English and Tamil.
Is a salary listed?
The posting does not state a salary or pay range.
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