Remote opportunity at
SmartlingLocalization Operations Specialist
Smartling seeks a Localization Operations Specialist to join its Managed Services team in a full-time, remote capacity. Operating as an AI-native translation platform recognized on Fast…
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About This Role
Smartling seeks a Localization Operations Specialist to join its Managed Services team in a full-time, remote capacity. Operating as an AI-native translation platform recognized on Fast Company's Most Innovative Companies list, Smartling helps major brands expand globally with backing from Battery Ventures. In this position, the professional will manage the complete localization lifecycle for enterprise accounts, acting as the main operational contact and collaborating across functions to drive program success.…
Job Description
Smartling seeks a Localization Operations Specialist to join its Managed Services team in a full-time, remote capacity. Operating as an AI-native translation platform recognized on Fast Company's Most Innovative Companies list, Smartling helps major brands expand globally with backing from Battery Ventures. In this position, the professional will manage the complete localization lifecycle for enterprise accounts, acting as the main operational contact and collaborating across functions to drive program success.
This role suits individuals with a background in localization or translation project management who thrive in a remote-first setting and enjoy balancing client relationships with operational precision. Candidates must reside on the US East Coast. Responsibilities include designing translation workflows, optimizing configurations within project management tools and translation management systems, utilizing AI tooling, and improving operational scalability. The salary for this position ranges from $60,000 to $70,000 per year, determined by factors such as geographic location and candidate expertise.
Responsibilities
- Manage the end-to-end localization lifecycle for a portfolio of enterprise clients as their primary operational contact
- Design and optimize localization processes within the Smartling platform and client-preferred tools, incorporating AI tooling
- Coordinate cross-functional teams including engineering, quality assurance, and vendor management
- Solve problems independently and collaboratively to address client challenges and internal roadblocks
- Identify and implement process improvements, document best practices, and leverage automation to streamline workflows
Requirements
- At least two to three years of experience in localization or translation project management within a managed services or agency environment
- Solid understanding of localization file formats, content types, and translation management systems or computer-assisted translation tooling
- Strong client management abilities including leading calls and handling difficult conversations
- Proficiency in project management and reporting platforms such as Jira, Asana, Google Sheets, or Looker
- Residence on the US East Coast
- Availability of a strong internet connection, a quiet workspace, and a professional background for remote work
Qualifications
- Hands-on experience with Smartling or other translation management system platforms like Phrase, XTM, or MemoQ
- Experience supporting enterprise or software-as-a-service clients in an operational or customer-facing role
- Fluency or working proficiency in a second language
- Demonstrated interest in language, technology, or global content strategy
Core Skills
Benefits
- Competitive salary ranging from $60,000 to $70,000 per year
- 401(k) plan with company match
- Health insurance with a free medical plan for the employee and family
- Flexible paid time off plus 11 holidays
- Generous parental leave
- Apple equipment and an employee referral program
Frequently Asked Questions
What is the location and remote status for this role?
This is a full-time, remote position, though applicants must be based on the US East Coast.
What is the salary for the Localization Operations Specialist position?
The total pay range is $60,000 to $70,000 per year, with final offers determined by candidate experience, expertise, and geographic location.
What experience is required to apply?
Candidates must have at least two to three years of localization or translation project management experience, preferably in an agency or managed services environment, along with proficiency in project management tools and translation tooling.
What benefits does Smartling offer for this position?
Benefits include a 401(k) with company match, health insurance featuring a free medical plan for the employee and their family, flexible paid time off, 11 holidays, parental leave, Apple equipment, and a referral program.
Sample Interview Questions
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