Remote opportunity at
ŌURALogistics Specialist, Fulfillment
ŌURA is seeking a Logistics Specialist to handle day-to-day business-to-consumer and business-to-business order execution across its fulfillment network in the Americas. This position is remote within…
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About This Role
ŌURA is seeking a Logistics Specialist to handle day-to-day business-to-consumer and business-to-business order execution across its fulfillment network in the Americas. This position is remote within the United States, with a preference for candidates based in San Francisco. ŌURA is the creator of the Oura Ring and a connected app designed to help users track readiness, activity, and sleep quality. In this role, the individual will collaborate with warehouse and…
Job Description
ŌURA is seeking a Logistics Specialist to handle day-to-day business-to-consumer and business-to-business order execution across its fulfillment network in the Americas. This position is remote within the United States, with a preference for candidates based in San Francisco. ŌURA is the creator of the Oura Ring and a connected app designed to help users track readiness, activity, and sleep quality.
In this role, the individual will collaborate with warehouse and internal teams to maintain smooth fulfillment operations, safeguard service level agreements, and resolve any issues delaying shipments. Key duties include monitoring queues, handling fulfillment errors in systems like NetSide and WMS, tracking performance metrics, and supporting product launches, market expansions, and user acceptance testing.
Responsibilities
- Monitor commercial and direct-to-consumer order queues in warehouse systems and NetSuite, addressing aging items and potential SLA misses
- Triage backorders, holds, address issues, system communication failures, and shipping discrepancies to drive fast resolution
- Coordinate with warehouse staff to prioritize, cancel, rework, or release orders including urgent shipments and replacements
- Resolve ERP, EDI, and WMS fulfillment errors while maintaining accurate documentation and escalating complex problems
- Track open orders, on-time shipping performance, and exception trends across channels
- Collaborate with internal teams to identify root causes and improve standard operating procedures, handoffs, and trackers
- Support testing, launch readiness, and cross-functional operational programs for new markets and commercial partnerships
Requirements
- Minimum of 3 years of hands-on experience in fulfillment, order management, or logistics
- Practical background using warehouse management systems and enterprise resource planning software to investigate and fix order issues
- Demonstrated history of resolving fulfillment exceptions such as backorders, shipping errors, and system failures
- Ability to solve ambiguous operational challenges and create scalable processes and automation
- Experience managing launch readiness, end-to-end testing, or user acceptance testing initiatives
- Strong communication, follow-through, and prioritization skills for working directly with warehouse partners and internal groups
- Residency in an eligible US location (candidates living in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are excluded)
Qualifications
- Prior experience utilizing NetSuite
Core Skills
Benefits
- Competitive salary and equity packages
- Health, dental, and vision insurance alongside mental health resources
- An Oura Ring along with employee discounts for family and friends
- 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off
- Paid sick leave and parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role based in the United States with a slight preference for candidates located in San Francisco. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not being considered.
What is the salary range for the Logistics Specialist role?
The salary ranges from $79,900 to $110,000 per year, determined by geographic location tiers, experience, skills, and market conditions.
What experience is required for this job?
Applicants must have at least 3 years of hands-on experience in logistics, fulfillment, or order management, including familiarity with ERP and warehouse management systems.
Sample Interview Questions
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