Remote opportunity at
HackerRankManager, Commercial Accounts
HackerRank provides a developer assessment platform used by over 2,500 companies, including Amazon, Microsoft, and NVIDIA, to identify and hire technical talent. The company operates within…
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About This Role
HackerRank provides a developer assessment platform used by over 2,500 companies, including Amazon, Microsoft, and NVIDIA, to identify and hire technical talent. The company operates within the Americas region to help organizations evaluate engineering skills as software development evolves alongside artificial intelligence. HackerRank seeks a Manager, Commercial Accounts to guide and mentor the Commercial Account Management team in a high-volume, fast-paced environment. This fully remote position focuses on driving customer…
Job Description
HackerRank provides a developer assessment platform used by over 2,500 companies, including Amazon, Microsoft, and NVIDIA, to identify and hire technical talent. The company operates within the Americas region to help organizations evaluate engineering skills as software development evolves alongside artificial intelligence.
HackerRank seeks a Manager, Commercial Accounts to guide and mentor the Commercial Account Management team in a high-volume, fast-paced environment. This fully remote position focuses on driving customer retention, handling renewals, managing expansion annual recurring revenue, and decreasing churn across a variety of market segments ranging from high-growth startups to established enterprises. The ideal candidate will combine commercial leadership capabilities with technical understanding, sales expertise, and cross-functional collaboration.
Responsibilities
- Lead, coach, and develop the Commercial Account Management team while setting performance expectations and supporting professional growth
- Own strategy and metrics tied to gross revenue retention, net revenue retention, renewals, and expansion annual recurring revenue goals
- Identify methods to decrease customer churn and expand the existing customer base using modern AI tools and account planning frameworks
- Partner with account managers on critical customer interactions, including complex negotiations, renewals, and account recovery initiatives
- Track customer health indicators, manage risk, and coordinate save plans with internal teams
- Maintain sales forecasts and pipeline visibility within Salesforce to communicate risks and opportunities to leadership
- Establish account management standards such as quarterly business reviews, value realization frameworks, and upsell procedures
- Collaborate with Deal Desk, Finance, and Legal regarding pricing, contract structures, discounts, and commercial negotiations
- Translate market and customer feedback into recommendations for Product, Engineering, Marketing, and Sales
Requirements
- Six or more years of professional background in customer success, SaaS sales, account management, or renewals
- At least two years of experience leading or managing a quota-carrying, customer-facing team
- Demonstrated history of meeting or exceeding renewal, retention, and expansion targets
- Strong comprehension of SaaS economics, commercial account strategies, negotiations, and customer adoption models
- Analytical capability to utilize CRM data, forecasts, and customer signals to direct decisions and handle risk
- Written and verbal communication skills with experience partnering across multiple internal departments
Qualifications
- Technical background, particularly prior experience working as a Solutions Engineer
Core Skills
Benefits
- Incentive-based compensation tied to quota attainment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this role?
This is a fully remote position covering the Americas region.
What is the salary range for the Manager, Commercial Accounts position?
The annual total potential earnings range is USD 200,000 to 235,000, which includes a base salary and incentive-based pay tied to quota attainment.
What experience is required to apply?
Applicants must have 6+ years of experience in SaaS sales, account management, customer success, or renewals, including at least 2 years in a leadership or management capacity for a quota-carrying team.
Sample Interview Questions
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