Remote opportunity at
VeracodeManager, Customer Onboarding & Success
Veracode is seeking a Manager, Customer Onboarding & Success to lead its onboarding operations across Enterprise and commercial accounts. Operating in a remote capacity, this full-time…
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About This Role
Veracode is seeking a Manager, Customer Onboarding & Success to lead its onboarding operations across Enterprise and commercial accounts. Operating in a remote capacity, this full-time position reports directly to the Vice President of Customer Success. The chosen professional will steer guided, high-stakes deployments alongside technical specialists while designing scalable digital onboarding journeys for clients globally. The employer is a recognized global entity specializing in Application Risk Management for the…
Job Description
Veracode is seeking a Manager, Customer Onboarding & Success to lead its onboarding operations across Enterprise and commercial accounts. Operating in a remote capacity, this full-time position reports directly to the Vice President of Customer Success. The chosen professional will steer guided, high-stakes deployments alongside technical specialists while designing scalable digital onboarding journeys for clients globally.
The employer is a recognized global entity specializing in Application Risk Management for the AI era, utilizing proprietary remediation engines and extensive code scanning to protect software from initial creation to cloud deployment. This role suits an experienced post-sale leader who can balance technical project management with team development.
Key duties encompass managing onboarding team members, establishing accountability frameworks, overseeing implementation schedules, and mitigating project risks. The incumbent will serve as a single point of accountability during client go-live phases, partner closely with sales and customer success teams, and use analytics to continuously optimize adoption metrics.
Responsibilities
- Lead the onboarding function by managing and mentoring team members with clear accountability for customer outcomes and milestones.
- Design onboarding plans that connect purchased solutions to business outcomes, delivery timelines, and adoption metrics.
- Identify and resolve onboarding risks, customer bottlenecks, and communication friction points.
- Project manage customer deployments in partnership with Customer Solutions Engineers and Solutions Architects from post-sale through go-live.
- Define technical resource task ownership, track deadlines, run status meetings, and drive blockers to resolution.
- Partner with Customer Success leadership, account managers, and sales representatives to establish effective account handoffs.
- Own the strategy, design, and ongoing enhancement of tiered onboarding programs ranging from digital self-service to high-touch enterprise models.
- Establish governance, operational rhythms, and internal reporting on onboarding capacity, performance, and risk.
Requirements
- Minimum of 7 years of professional experience in Customer Success, client onboarding, or a related post-sale software-as-a-service function.
- At least 2 years of experience managing customer-facing teams.
- Direct background in project managing technical customer deployments alongside engineering resources within enterprise or mid-market software environments.
- Demonstrated understanding of the software-as-a-service customer lifecycle linking onboarding to retention and growth.
Qualifications
- Prior experience working as or leading Customer Success Managers is strongly preferred.
- Familiarity with Customer Success platforms like Gainsight, Totango, or ChurnZero.
- Experience with project management or onboarding management applications.
- Proficiency with digital onboarding tools such as Pendo, WalkMe, or Appcues is strongly preferred.
- Background in business-to-business software-as-a-service, cybersecurity, or enterprise software.
Core Skills
Benefits
- Comprehensive medical, dental, and vision coverage
- Wellness benefits
- Flexible time off policy under a take-what-you-need structure
- Extensive career development and training offerings
- Generous employer 401(k) matching program
- Performance bonus in addition to base salary
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This position is remote.
What is the salary range for the Manager, Customer Onboarding & Success position?
The anticipated base salary range is USD 110,000 to USD 130,000 per year, supplemented by a performance bonus and comprehensive benefits.
What experience is required to apply?
Applicants must have at least 7 years of experience in Customer Success, customer onboarding, or a related post-sale software-as-a-service function, including a minimum of 2 years managing customer-facing teams.
Who does this position report to?
This role reports directly to the Vice President of Customer Success.
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