Remote opportunity at
GoCanvasManager, Implementation (Remote, Canada)
GoCanvas is hiring a full-time Manager, Implementation for a remote position open to applicants located in Canada. The role is part of SiteDocs, a GoCanvas company…
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About This Role
GoCanvas is hiring a full-time Manager, Implementation for a remote position open to applicants located in Canada. The role is part of SiteDocs, a GoCanvas company whose digital safety management software supports workplace health and safety for construction, engineering, infrastructure and logistics firms. SiteDocs belongs to the Nemetschek Group, a European software company listed on the stock market. The manager runs the GoCanvas and SiteDocs implementation team, which the posting…
Job Description
GoCanvas is hiring a full-time Manager, Implementation for a remote position open to applicants located in Canada. The role is part of SiteDocs, a GoCanvas company whose digital safety management software supports workplace health and safety for construction, engineering, infrastructure and logistics firms. SiteDocs belongs to the Nemetschek Group, a European software company listed on the stock market.
The manager runs the GoCanvas and SiteDocs implementation team, which the posting puts at three to eight people across team lead, senior manager, manager and specialist levels. The manager is accountable for team performance, growth and processes, holds one-on-ones and career planning talks, and reviews dashboards and customer satisfaction and quality metrics to find coaching chances and process gaps.
Alongside the Director of Implementation, the manager helps shape and refine playbooks, methods and training that speed up time to value and keep customer outcomes consistent. The job includes capacity planning, workload distribution and hiring alongside the team lead, and working with Product, Support, Sales, Customer Success and Professional Services to clear obstacles in the customer journey. The manager also reports team and portfolio measures such as time to go-live, adoption, satisfaction and escalations to the Director and helps run team meetings.
Candidates should bring six to eight or more years in customer success, implementation or project roles within a technology setting, including at least two years leading people. A solid grasp of GoCanvas and SiteDocs products, implementation practice and typical industry workflows is needed, as is a history of coaching people and holding them to performance expectations. The posting also asks for project and program management ability, comfort with dashboards and CRM tools, and experience making implementation processes better at a fast-growing software company.
The expected base salary is CAD 92,500. The final offer is up to the company and based on qualifications, years of experience, skills and geographic location. GoCanvas cannot sponsor work visas, so applicants must already be eligible to work in Canada. Listed benefits include eligibility for medical, dental and vision coverage, life insurance, a 401(k) and paid time off.
Responsibilities
- Coach, develop and guide a team of three to eight through one-on-ones, performance reviews and career planning
- Watch dashboards and quality and satisfaction measures to find trends and coaching needs
- Own and steadily refine playbooks, methods, tools and training
- Plan capacity, assign workloads, and hire and onboard with the team lead
- Work across teams to fix recurring problems in the customer journey
- Help run team meetings and pass along strategic priorities
- Report team and portfolio implementation metrics to the Director
- Suggest changes to team structure, process design and customer journey strategy
Requirements
- Six to eight-plus years in customer success, implementation or project roles in tech, including two years of managing people
- Thorough knowledge of GoCanvas and SiteDocs products and implementation approaches
- Demonstrated skill coaching a team and holding it to quality and performance standards
- Project and program management skills, including building repeatable delivery processes that scale
- Analytical habits: relies on dashboards, CRM and analytics tools when setting priorities
- Excellent communication and stakeholder management
- Background improving implementation processes or tooling in a rapidly scaling SaaS company
- Strong relationship skills across partner teams and comfort with change
Qualifications
- Leading a mixed group, from individual contributors up to player-coach roles, is a bonus
Core Skills
Benefits
- Health coverage for medical, dental and vision
- Life insurance coverage
- A 401(k) retirement plan
- Paid time off policy
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Who can apply for this role?
The posting is for applicants located in Canada who are eligible to work there, since the company is not able to sponsor visas.
What is the expected base salary?
The expected base salary is CAD 92,500, and the final offer is at the company's discretion.
How many people would the manager lead?
The posting describes an implementation team of three to eight people.
What benefits are listed?
Listed benefits include eligibility for health insurance covering medical, dental and vision, life insurance, a 401(k) and paid time off.
Sample Interview Questions
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